Saudi banks banned from using WhatsApp for customer service

Dubai: The Saudi Central Bank (SAMA) has prohibited local banks from using instant messaging applications like WhatsApp for customer communications, citing concerns over their reliability and security risks.

SAMA's decision aligns with its regulatory authority and commitment to enhancing financial institutions' security standards.

Banks are urged to adopt safer alternatives, such as in-app Live Chat or ChatBot services, while ensuring compliance with personal data protection requirements. Institutions must also educate employees across branches, customer service, and marketing on the new directives.

Meanwhile, the Media and Awareness Committee at Saudi Banks has warned of rising fraud cases involving scammers impersonating charitable organizations and public figures to solicit fake donations via social media and messaging apps. Fraudsters deceive victims by using counterfeit documents and seals, falsely requesting fees to process financial assistance.

Rima Al Qahtani, head of fraud control at the Arab National Bank, emphasized that no official entity demands fees or payments to facilitate donations. Customers are advised to use the secure SADAD system for bill payments and report any fraudulent activity to their bank immediately.

These measures are part of Saudi banks' broader efforts to combat financial fraud through national awareness campaigns, reinforcing security and vigilance against cyber threats.