Dubai: Even as the UAE authorities issue ‘stay at home’ advisories, it does not mean that you cannot get federal government work done without stepping out.
UAE government’s portal u.ae and its National Call Centre – 171 – provide access to over 140 federal government services completely online.
To access these services all you need to do is visit www.u.ae and click on the ‘Services around the clock’ icon.
This will direct you to a home page where you can access all services, based on the relevant ministry.
You can also call the National Call Centre on 171 or communicate with them via Whatsapp on 800 777 177
171
National Call CentreHere is a list of all the ministries and the services they provide online.
Ministry of Interior
You can access the following services from the Ministry of Interior:
1. Pay traffic fines
2. Issue Light Vehicle Driving Licence
3. Renew Vehicle Driving Licence
4. Issue Vehicle Licence
5. Police Clearance Certificate
6. Replace Driver's Licence Issued by Another Country
7. Issue Traffic Clearance Certificate
8. Open Traffic File
9. Minor Traffic Accident Preview Report
10. To Whom It May Concern Certificate – Civil Defence
11. File criminal report
12. File Financial Reports (Insufficient Funds/Bounced Cheque)
Apart from u.ae, you can also connect with the Ministry of Interior on the following platforms:
UAE Ministry of Interior app
Ministry of Interior toll-free – 800 5000
Website: www.moi.gov.ae
Ministry of Health and Prevention (MOHAP)
You can access the following services from MOHAP:
1. Submit Complaints about Private Health Facilities & Medical Staff
2. Submit Medical Complaints about Government Hospitals
3. Issue Birth Certificate
4. Issue Authenticated Copy of Birth Certificate
5. Issue Death Certificate
6. Issue Authenticated Copy of Death Certificate
7. Issue Age Estimation Certificate
8. Issue Health Card
9. Renew Health Card
10. Issue Health Card for People of Determination
11. Attestation of Sick Leave
12. Approval of Medical Reports
13. Examination of Expatriates
14. Home Mobile Healthcare
15. Schedule Medical Appointment
Apart from u.ae, you can also connect with MOHAP on the following platforms:
UAE MOHAP app
Ministry of Interior toll-free – 800 111 11
Website: www.mohap.gov.ae
Ministry of Human Resources and Emiratisation (MOHRE)
You can access the following services from MOHRE:
1. Register Labour Complaints
2. Register Domestic Worker Complaint
3. Request a Quota of Work Permits for Establishments
4. Issue New Work Permit
5. Issue Domestic Worker Contract
6. Issue Domestic Worker Work Permit
7. Renew Domestic Worker Contract
8. Issue Labour Contract
9. Renew Work Permit and Labour Contract/ Work Permit
10. Cancel Domestic Worker Contract
Apart from u.ae, you can also connect with MOHRE on the following platforms:
UAE MOHRE app
Ministry of Interior toll-free – 800 60
Website: www.mohre.gov.ae
Federal Authority of Citizenship and Foreigners Affairs
You can access the following services from the Federal Authority:
1. Issue Entry Permit
2. Renew Residency Permits
3. Issue Residency for Employee
4. Renew ID Card
5. Issue New Passport
6. Renew Passport
7. Issue New Family Book
Apart from u.ae, you can also connect with the Federal Authority on the following platforms:
UAE ICA app
Ministry of Interior toll-free – 600 522 222
Website: www.ica.gov.ae
Telecommunications Regulatory Authority (TRA)
You can access the following services from TRA:
1. Submit Complaint about Telecomm Providers
Apart from u.ae, you can also connect with the TRA on the following platforms:
UAE TRA app
TRA toll-free – 800 12
Website: www.tra.gov.ae
Ministry of Foreign Affairs and International Cooperation (MOFAIC)
You can access the following services from MOFAIC:
1. Issue Emergency Passport
2. Issue Diplomatic Cards
3. Issue Diplomatic, Special or Mission Passport
4. Renew passport for UAE nationals abroad
5. Attest Official Documents, Certificates & Commercial Invoices
Apart from u.ae, you can also connect with MOFAIC on the following platforms:
UAE MOFAIC app
Ministry of Interior toll-free – 800 5000
Website: www.mofaic.gov.ae
Federal Electricity and Water Authority (FEWA)
You can access the following services from FEWA:
1. Activate Service for New Customer
2. Electricity & Water Connection(Permanent / Temporary)
3. Approve Electricity Technical Drawings
4. Approve Water Technical Drawings
5. Report Water & Electricity Breakdowns
6. Pay Due Amounts
7. Pay Water & Electricity Bills
8. Request NOC (Water)
9. Request NOC (Electricity)
Apart from u.ae, you can also connect with FEWA on the following platforms:
FEWA app
FEWA toll-free – 800 33 92
Website: www.fewa.gov.ae
Emirates Post
You can access the following services from Emirates Post:
1. Send / Receive – Domestic Express
2. Send / Receive – Domestic /International Premium
3. Request MyPost (personal postal address)/ Business Box
4. Renew MyPost / Business Box
Apart from u.ae, you can also connect with Emirates Post on the following platforms:
UAE Emirates Post app
Emirates Post Group toll-free – 600 599 999
Website: www.epg.gov.ae
Zakat Fund
You can access the following services from the Zakat Fund:
1. Fatwa Request & Zakat Calculation
2. Zakat Payment
3. Request Zakat
Apart from u.ae, you can also connect with the Zakat Fund on the following platforms:
UAE Zakat Fund app
Zakat Fund toll-free – 800 8222
Website: www.zf.gov.ae
General Authority of Islamic Affairs and Endowment (Awqaf)
You can access the following services from Awqaf:
1. Electronic Fatwas
2. Smart Platform for Teaching Holy Qura'an
Apart from u.ae, you can also connect with the Awqaf on the following platforms:
UAE Awqaf app
Awqaf toll-free – 800 29723
Website: www.awqaf.gov.ae
Ministry of Community Development
You can access the following services from Ministry of Community Development:
1. Apply for Social Aid
2. Request To Whom It May Concern Certificate
3. Assess Disability Case
4. Issue New Card for People of Determination
5. Renew Card for People of Determination
6. Join Senior Citizens' Homes Registration
7. Register Elderly in Mobile Unit
8. Apply for Marriage Grant
9. Apply to Participate in Mass Wedding
10. Family Counselling “Ta’aluf”
Apart from u.ae, you can also connect with the Ministry of Community Development on the following platforms:
UAE Ministry of Community Development app
Community Development toll-free – 800 623
Website: www.mocd.gov.ae
Ministry of Justice
You can access the following services from Ministry of Justice:
1. Apply for To Whom It May Concern Certificate in Public Prosecution
2. Registration of Order of Payment
3. Registration of Cases Before Federal Courts of Appeal
4. Registration of Cases Before Federal
Courts of First Instance
5. Registration of Disputes Before Alternative Litigation Systems
6. Registration of Execution File
7. Request Marriage Contract
Apart from u.ae, you can also connect with the Ministry of Justice on the following platforms:
UAE Ministry of Justice app
Ministry of Interior toll-free – 800 333 333
Website: www.moj.gov.ae
Ministry of Education
You can access the following services from Ministry of Education:
1. Request for Equivalence of Educational
Qualifications Abroad – Higher Education
2. Request for Equivalence of a General Education Certificate
3. Inquire about Educational Institutes/Study Programme
4. Apply for Scholarships
5. Apply for Registration & Admission of a Student at an Emirati School
6. Enrol Students in Public Higher Education Institutions
7. Provide Social, Academic & Career Care for Students
Apart from u.ae, you can also connect with the Ministry of Education on the following platforms:
UAE Ministry of Education app
Ministry of Interior toll-free – 800 51115
Website: www.moe.gov.ae
Ministry of Culture and Knowledge Development (MCKD)
You can access the following services from MCKD:
1. Register Archaeological Sites & Pieces
2. Register Borrowed Cultural Objects
3. Issue International Standard Book Number (ISBN)
4. Library Membership
5. Rent MCKD Theatres, Halls & Areas
Apart from u.ae, you can also connect with the MCKD on the following platforms:
UAE MCKD app
MCKD toll-free – 800 552255
Website: www.mckd.gov.ae
Ministry of Climate Change and Environment (MOCCAE)
You can access the following services from MOCCAE:
1. Request Agricultural Guidance
2. Request Support Materials for Farmers
3. Request Support Materials for Fishermen
Apart from u.ae, you can also connect with the MOCCAE on the following platforms:
UAE MOCCAE app
MOCCAE toll-free – 800 3050
Website: www.moccae.gov.ae
Ministry of Economy
You can access the following services from Ministry of Economy:
1. Issue Certificate of Origin to National & GCC Industrial Products
2. Apply for Price Increase Requests
3. Register Compilations
4. Register Commercial Agency
5. Renew Registration of Commercial Agency
6. Register Patents
7. Renew Patents
8. Resolve Consumer Complaints
9. Copyright Infringement
Apart from u.ae, you can also connect with the Ministry of Economy on the following platforms:
UAE Ministry of Economy app
Ministry of Interior toll-free – 600 5222 225
Website: www.moe.gov.ae
Ministry of Infrastructure Development (MOID)
You can access the following services from MOID:
1. Provide Ownership of Governmental Houses
Apart from u.ae, you can also connect with MOID on the following platforms:
UAE MOID app
MOID toll-free – 600 500 500
Website: www.moid.gov.ae
Ministry of Finance
You can access the following services from Ministry of Finance:
1. Refill Unregistered e-Dirham Cards (Red & Blue)
2. Refill Registered e-Dirham Cards (Green, Silver & Gold)
3. Refund Revenue Due to Customers
Apart from u.ae, you can also connect with the Ministry of Finance on the following platforms:
UAE Ministry of Finance app
Ministry of Interior toll-free – 600 533 336
Website: www.mof.gov.ae
Sheikh Zayed Housing Programme
You can access the following services the Sheikh Zayed Housing Programme (for Emiratis):
1. Order New Residential Support
2. Submit Grievance to a Housing Aid Decision
3. Open File for Housing Assistance
4. Initial Delivery Request
Apart from u.ae, you can also connect with the Sheikh Zayed Housing Programme on the following platforms:
SZHP app
Ministry of Interior toll-free – 800 923 33
Website: www.szhp.gov.ae
National Medica Council (NMC)
You can access the following services from NMC:
1. Publish / Broadcast News through Available Channels & Platforms.
2. Printing publications
3. Regulate Entry of Media Materials through State Ports
Apart from u.ae, you can also connect with the NMC on the following platforms:
UAE NMC app
Ministry of Interior toll-free – 600 535558
Website: www.nmc.gov.ae
Insurance Authority
You can access the following services from the Insurance Authority:
1. Registration Renewal of National Insurance Company Branch
2. Registration Renewal of Insurance Broker Branch
3. Registration Renewal of Insurance Agents for Individuals
4. Registration Renewal of Insurance Agents for Companies
5. Registration Renewal of Insurance Consultant - Individual
6. Registration Renewal of Health Insurance
7. Registration Renewal of Branch of Foreign Insurance Company
Apart from u.ae, you can also connect with the Insurance Authority on the following platforms:
UAE Insurance Authority app
Ministry of Interior toll-free – 800 42823
Website: www.ia.gov.ae
General Pension and Social Security Authority (GPSSA)
You can access the following services from GPSSA (For Emiratis):
1. Issue To Whom It May Concern Certificate
2. Update Pensioners & Beneficiaries Data
3. Addition of Previous Service
4. Registration of UAE National Employees Working in GCC Countries
5. Registration of Insured in Governmental or Private Sector
6. Calculation of End-of-service Benefits & Pension Salary
7. Disbursement of Social Security Benefits
Apart from u.ae, you can also connect with the GPSSA on the following platforms:
UAE GPSSA app
GPSSA toll-free – 800 10
Website: www.gpssa.gov.ae
Emirates Authority for Standardisation and Metrology (ESMA)
You can access the following services from ESMA:
1. Issue Certificate of Conformity (ECAS)
2. Notification of Conformity Assessment Bodies
Apart from u.ae, you can also connect with ESMA on the following platforms:
UAE ESMA app
ESMA toll-free – 600 565554
Website: www.esma.gov.ae
Federal Customs Authority
You can access the following services from FCA:
1. Dissemination of Circulars & Decisions through Single Window System
2. Respond to Customs Inquiries
Apart from u.ae, you can also connect with FCA on the following platforms:
UAE FCA app
FCA number – 02 697 9700
Website: www.fca.gov.ae
Federal Transport Authority
You can access the following services from FTA:
1. Renew Licence to Practice Profession
2.Register Pleasure Boat – New
3.Register Pleasure Boat – Renew
4. Issue Navigation Licence for National Commercial Vessel – Renew
5. Issue Document on the Minimum Safe Manning – Renew
6.Operating License – Renew
7.Operating Card for National Vehicles – Renew
Apart from u.ae, you can also connect with the FTA on the following platforms:
UAE FTA app
FTA toll-free – 800 5678
Website: www.fta.gov.ae
Securities and Commodities Authority (SCA)
You can access the following services from the SCA:
1. Provide Resolutions of Complaints in Securities Trading
2. Settle Securities Trading Disputes
Apart from u.ae, you can also connect with the SCA on the following platforms:
UAE SCA app
Ministry of Interior toll-free – 800 7222 823
Website: www.sca.gov.ae
Federal Authority for Government Human Resources (FAHR)
You can access the following services from FAHR:
1. Objection to the Grievance Committee Decision Request
2. Organisational Structures Review & Approval Request
3. Job Evaluation & Description Support
4. Support Al Mawrid System
5. Training on E-systems Related to HR Legislations & Systems Request
6. Training on HR Legislations & Systems Request
7. Training Companies Approval Request
8. Emirates Award for Federal Government HR Support Request
9. Support for HR Enablers Request
10. Benchmark Request
11. HR Club Subscription Request
