Stuck outside the UAE? Here’s how you can manage your bill payments

Banks in the UAE, too, allow customers to make utility, phone and rent payments through online banking, making it convenient to make payments, even if you are not in the UAE.

Utility bills

All electricity and water boards in the UAE allow customers to make online payments. These are all the options available to you to make your utility bill payment while outside the UAE:

Dubai Electricity and Water Authority

• Website (using credit card) – www.dewa.gov.ae

• Smart app – Dewa

• Direct debit from bank – most UAE banks allow customers to pay their Dewa bill through online banking options.

In fact, Dewa also has the option to make your payments in installments over 12 months, through an Emirates NBD credit card.

customercare@dewa.gov.ae

Whatsapp - +971-4-601-9999

Abu Dhabi Distribution Company (ADDC)

• Website – www.addc.ae

• Smart app – ADDC

• Internet banking – Abu Dhabi Commercial Bank (ADCB) and First Abu Dhabi Bank (FAB) customers can also use their online banking accounts to make payments to ADDC.

• Cheque - Make your cheque or money order payable to Abu Dhabi Distribution Company, and remember to write your phone number on the back. Then, attach it to the payment slip from the bottom of your bill, so ADDC knows which account to credit it to, and post it to the following address:

Abu Dhabi Distribution Company

P.O. Box 219

Abu Dhabi

For more information, you can email ADDC at contactcentre@addc.ae

Sharjah Electricity and Water Authority

• Website – www.sewa.gov.ae

• You can also make payments through most UAE banks’ online banking service – Sewa has tied up with 22 UAE banks to offer the service to customers.

• Smart app – SEWA

For more information, reach out to Sewa on https://www.sewa.gov.ae/en/contactus.aspx

Federal Electricity and Water Authority

• Website – www.fewaonline.gov.ae

• Smart app – FEWA

• Online banking – most UAE banks offer the option for customers to make Fewa payments through internet banking

For more information, reach out to Fewa on cs@fewa.gov.ae

Telecommunications bill

Etisalat

• Website – etisalat.ae/quickpay

• Smart app – My Etisalat UAE app

• Autopay – Register your credit card by logging on to www.etisalat.ae/online and your payment will be deducted on the due date.

• Online banking – UAE banks offer the option to pay telecommunications bills through their online banking platforms.

du

• Online – Login to your account on du.ae/Selfcare and pay your bill using your credit card.

• Smart app - du

• Auto-payment – Register your GCC credit card on du.ae and your bills will be charged automatically to your card.

• Your bank – Pay your bills through your bank's ATM machines or online banking if it is on our partner banks list.

Rent

If your real estate management provides e-services, you may have the option to pay your quarterly rent online. You can also set up an auto-deduction on your credit card, if that is an option available to you.

However, if you make your payments through post-dated cheques, and if your lease was due for renewal, you may reach out to your landlord to find out what are the ways in which you can renew your lease. From sending a cheque issued to your real estate company, to making online bank payments, there are various ways in which you can ensure you that your lease is taken care of while you are outside the UAE.

So, even if you are stuck outside the country, you can always take advantage of the online options available to UAE residents to ensure your payments are made on time. If online banking options are not easily available to you, it is always advisable to reach out to the service provider with details of your customer number to discuss alternative options that are agreeable to both parties.