Living In UAE

How can you access funds in your UAE bank account and request for its closure if you are unable to return to the Emirates?

Help: I lost my UAE job while outside the country and need my savings to continue living

Published: September 06, 2020 18:17 Huda Tabrez, Living in UAE Editor

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How can you access funds in your UAE bank account and request for its closure if you are unable to return to the UAE? — If you are unable to return to the UAE can you access your bank account and request for an account closure? Image Credit: Gulf News

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The reader asked: “A family member of mine is out of the UAE and unable to return as his sponsor has informed him not to return and is cancelling his visa. — A Gulf News reader enquired regarding the case of a family member who had lost his job while outside the UAE and was unable to return. Image Credit: Stock image

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He does not have online banking activated on the account and his ATM card expired in April 2020 — With no online banking and an expired ATM card, the individual was struggling to access the much-needed funds. Image Credit: Stock image

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Now, he is in need of this money to survive and I am feeling clueless and helpless on how to withdraw the amount and transfer it to h — The reader asked how he could help his family member withdraw the amount. Image Credit: Gulf News

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Please suggest if you have any information about this situation — Image Credit: Stock image

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Gulf News raised the issue with banks in the UAE, to find out what a customer can do if he or she wishes to withdraw money from an account and request for closure — UAE banks shared the process they follow in such cases. Image Credit: Stock image

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It is important to note that each bank would have its own policies and procedures to address the client’s request. — Each bank's policy may be different. Image Credit: Gulf News

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However, it is possible to not only access the funds in your account but also request for the account closure while you are outside the UAE. — Reach out to the specific bank to find out the procedures they follow. Image Credit: Stock image

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An account closure request is signed and submitted in original by the client at any of our branches to perform a final closure of the account — RAKBANK commented on how a customer may be able to request for account closure. Image Credit: Stock image

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In case the client is out of the country and unable to visit the branch to submit the account closure request — For customers who are outside the country, certain documents need to be provided and specific forms need to be filled in. Image Credit: Gulf News

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The client returns the original documents to the Bank via courier or post after filling them in and signing them. — The bank requires the original documents to be sent via mail our courier to process the request. Image Credit: Stock image

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The process for closure in such situations can also vary based on different scenarios, according to Abu Dhabi Commercial Bank. — Depending on specific scenarios, the requirements may also vary from a bank. Image Credit: Stock image

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With the specific customer details, we will be able to provide the exact requirement from the customer — Abu Dhabi Commercial Bank commented on how banks may require details of the customer's case in order to process the request. Image Credit: Gulf News

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In all cases, customer has to send his request from his registered email address — The bank said that its customers should contact the bank through email for their case to be resolved. Image Credit: Stock image

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With most UAE banks having various channels that customers can use to reach out to their customer support teams — Banks across the UAE have dedicated customer service departments that can be contacted for such requests. Image Credit: Stock image

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Based on the bank’s request, you may be required to submit documents to complete the procedure. — You would need to provide your case details and follow the guidelines provided by the bank in order to access your funds and close the account. Image Credit: Gulf News

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