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A screenshot of the UAEPASS app. Image Credit: Supplied

Dubai – If you are wondering what the easiest way is to get all government work done, without stepping out, the answer is simple - UAE PASS.

The UAE PASS is a single digital signature that you can use to access more than 5,000 government services in the UAE.

Which documents will I need?

You will only need your original Emirates ID.

Can I do it online?

The first part of the registration is online and the second part – the verification process – is done at a kiosk, which you will need to visit for the final physical verification.

What is the process?

Here is a breakdown of the complete registration process.

1. Download the UAE PASS application on your phone.

2. Scan your Emirates ID, verify the information required from you and set up a pin. This pin number is extremely important, and you are advised never to share it with anyone.

3. Visit a UAE PASS kiosk near you to complete the final verification process. 

4. Insert your Emirates ID at the self-service machine and follow the instructions on the screen.

5. Scan your fingerprint.

Once you have completed the process, you will be able to access all available UAE PASS features.

Locations of UAE PASS kiosks

Some of the kiosk locations are as follows:

Dubai

1. Smart Dubai Government, Dubai Design District, 1A

7th floor reception area

2. DEWA offices (Al Quoz - The Sustainable Building, main office in Karama, Umm Al Ramool, Al Wasl and Al Hudaiba)

3. Dubai Municipality offices (Karama, Al Manara, Al Twar, Al Jafliyah)

4. Dubai Economic Department offices (Dubai Mall branch, Al Barsha Mall, Al Twar centre)

5. Directorate Of residency And Foreigners Affairs -Al Jafilia

Abu Dhabi

1. Al Safeer Center

Ground Floor, Main Entrance, beside Elevator

2. Bateen Mall

Ground Floor, Main Entrance , Cash Counter Area

3. Abu Dhabi Cooperative Society

Main Entrance

4. Abu Dhabi Cooperative Society, Dana Plaza

Main Entrance

5. Deerfields Mall

2nd Floor, beside Carrefour, ATM Area.

Sharjah

1. Tasheel center Sharjah Samnan

Ground Floor near main reception

2. Safeer Mall

Ground Floor, Main Entrance Customer Service Area

3. KM Trading Shopping Centre

Main Entrance

4. Nesto Al Wafa General Trading

Main Entrance

5. Awqaf, Sahara Centre

Ground Floor beside Al Ansari Exchange

Ajman

1. Ajman Department of Economic Development

Ground Floor Customer Service for Bashr Trade License

2. Ajman Markets & Co-operative Society - Entrance

Main Entrance near ATM machine area

3. Ajman Markets & Co-operative Society - Food Court

Ground Floor, Food Court Area near Tech Link Shop

4. Safeer Hypermarket

Ground Floor, near to Al Ansari Exchange and ATM machine Area

5. Palm Centre

Main Entrance near Dubai Islamic Bank ATM machine

Ras Al Khaimah

1. Ras Al Khaimah Department of Economic Development

Ground Floor Bashr Counter

2. Safeer Mall

Main Entrance, near Abu Dhabi Commercial Bank ATM machine

3. RAK Mall

Main Entrance

4. Al Aswaq RAK National Markets

Main Entrance, near Dubai Islamic Bank ATM machine

5. Federal Electric & Water Authority (FEWA)

Main entrance, right side

Fujairah

1. Fujairah Dibba Municipality

Ground Floor Customer Service for Bashr Trade License

2. Fujairah Municipality

Ground Floor Customer Service for Bashr Trade License

3. Century Mall

Main Entrance, ATM Area

4. LuLu Hypermarket, LuLu Mall

Main entrance

5. Choithrams

Main Entrance, Baggage Counter Area

Umm Al Quwain

1. Carrefour Market

Main Entrance, near cash counter

2. Federal Electric & Water Authority (FEWA)

Main Gate, ATM Booth

3. LuLu Center

Main Entrance

Al Ain

1. Al Foah Mall, Lulu Hypermarket

Ground Floor, Main Entrance inside ATM Booth

2. LuLu Hypermarket

Main Entrance

3. LuLu Hypermarket

Main Entrance

4. Al Ain Muncipality

Main Entrance, Reception Area

For a complete list of kiosk locations, click here.

Can I complete the services during COVID-19 related restrictions?

According to Smart Dubai, people can still visit the UAE PASS kiosks to complete their registration process. However, people are advised to stay home as much as possible and step out only for essential services. Additionally, authorities have urged every individual to follow the necessary precautions when stepping out, stressing on the message of 'Everyone is responsible'.

Which services can I access now?

Once you download and register, you will be able to access over 5,000 different services, including paying your government bils, registering a business, filing a complaint or sponsoring a visa.

Read more

What is the UAE PASS?

UAE PASS was launched in 2018 as part of the UAE government’s long-term strategies – UAE Vision 2021 and UAE Centennial 2071. UAE Vision 2021 aims to make the UAE among the best countries in the world by the Golden Jubilee of the Union on six basic pillars. One of the six pillars, or national priorities, is providing sustainable environment and infrastructure.

The Strategic Affairs Council had adopted the UAE PASS policy in the Emirate of Dubai as of May 1, 2020, as one of the Dubai Councils’ initiatives. Users can access more than 5,000 government services by using a single username and password.

DubaiID, SmartPass and UAE PASS – what is the difference?

DubaiID, as the name suggests, is exclusive for Dubai government related services. For Abu Dhabi and other emirates, residents could register for a Smart Pass. However, the UAE’s move towards providing integrated smart government services has led to the unification of these services under UAE PASS, which provides access to a range of government-related services, regardless of the Emirate you are in.

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From left: Dr Aisha Bint Butti, Director General of Smart Dubai, Hamad Obaid Al Mansouri, Director-General of the Telecommunications Regulatory Authority (TRA) and Dr Rauda Al Saadi Director-General of Abu Dhabi’s Smart Solutions and Services Authority at Gitex Technology Week 2018, announcing the UAEPASS. Image Credit: Gulf News archives

The UAE PASS is a collaboration between Smart Dubai, Telecommunications Regulatory Authority (TRA) and Abu Dhabi Digital Authority and was launched in 2018.

The UAEPASS allows UAE residents and visitors to access government services and make regular payments, like your home and mobile phone bills, it provides access to services like DubaiNow and even legal processes like applying for your residence visa or buying a property. This is possible using the electronic signature.

Electronic signature

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Picture used for illustrative purposes only. Image Credit: Supplied

One of the biggest security features of the UAEPass is that it provides users with an electronic signature, which is equivalent to you signing a documents with a pen. Your electronic signature will be legally valid under UAE law. So, whether you are securing a new contract or making a big purchase, like a property or car, if you are using the UAE government’s smart services, you can use your UAEPass signature. This is the first time digital signature solutions have been provided in the region.

How secure is my signature?

The UAEPass signature and the online services are secured through various measures to provide a safe operating environment for users. Digital signatures are protected using the SHA-256 hashing algorithm.

WHAT IS SHA-256?
SHA stands for Standard Hashing Algorithm, which was built by the National Security Agency (NSA) in the US. SHA-256 is a ‘one-way cryptographic function’, which means that it cannot be decrypted back to the original text.