First Abu Dhabi Bank (FAB) is placing me in a difficult situation by not giving me my clearance letter. I had a loan with them, and I finally paid my outstanding in order to complete my loan payments and close the account.

On the same day as when I paid the outstanding amount, I requested a clearance letter and they said they would process it within seven working days. Since a month, my request is still pending. I always call the bank and follow up with their call centre, and also visit the Bur Dubai branch, where I originally requested for the clearance letter. But till now, they haven’t given me the clearance letter. I don’t know why it’s taking so long.

I have had a bad experience with this branch previously, when I requested for a liability letter. That is why I took the initiative to visit their Bur Dubai branch to check for my letter.

I need it in order to go ahead with my plans. I have already paid my debts, so why have they not given me my clearance letter? Please help me with my predicament, Gulf News.

From Mr Conrado Montero


The management of FAB responds:

FAB supports the growth ambitions of its stakeholders and goes beyond financial products and services, and as such, we are grateful for all customer feedback as we strive to consistently deliver the highest standards of service. The bank has been in contact with Mr Montero, and the matter has been resolved to the customer’s satisfaction.

Mr Montero responds:

Thank you Gulf News, for helping me obtain my clearance letter.

(Process initiation: January 9. Response from organisation: January 23. Reader confirmation: January 23.)

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