I have been holding two credit cards from National Bank of Abu Dhabi (NBAD) [which has now merged with First Gulf Bank (FGB) to form First Abu Dhabi Bank (FAB)] since two years and have always paid my bills on time.

I had resigned from my job five months ago and since then I have been trying to get a settlement with the bank. Every month, someone from the collections department calls and asks me to to pay the minimum amount, until they give me a final settlement.

My usage on the card was Dh6,000 in total and now they are quoting the amount to be Dh15,000 as outstanding. I am trying to call the bank, but no one is giving me a final amount. Every month they call, ask for minimum amount to be paid. I pay the amount and I get no response regarding the settlement and they call again the next month and ask for the minimum payment.

Each time they call, the amount of outstanding gets increased by Dh2,000. This has been going on for four months. I request Gulf News to intervene and help me in this issue. I have no other option and need to clear this issue as soon as possible.

From Mr Arshad Ameer Khan Katermoola


The management of FAB responds:

FAB supports the growth ambitions of its stakeholders and goes beyond financial products and services, and as such, we are grateful for all customer feedback as we strive to consistently deliver the highest standards of service.

Mr Katermoola has been informed that the bank will be in contact once the required documents to settle the card have been received and approved.

Mr Katermoola responds:

I submitted the documents on November 22. They initially informed me that it would be completed on the same day, but after that there was no response from them. Yet again, the same story. I also received a message of opening and closing the complaint on the same day.

Editor’s note: The reader’s concerns were raised with the management of FAB. However, they stated that they had nothing further to add.

(Process initation: November 21. Response from organisation: November 26. Process completion: December 18.)

Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com