Unknown charge

I received a bill from etisalat for Dh900.06 on September 1, 2013 and another bill of Dh1,004.56 on October 1, 2013. I have complained to the customer care service on the phone.

On November 23, 2013, I received a message from 101 stating that my complaint had been resolved. However, till date, I am receiving my account statement with the same amount, so no adjustment has been done.

I raised another complaint with the customer care centre as well as a written complaint, which was handed in to the etisalat branch in Abu Shagara area of Sharjah.

I have not downloaded anything since I bought my new mobile phone. Despite new technology, I do not know how to download, so I only used my phone to make phone calls.

From Mr Vinod Bhaskar, Sharjah

Editor’s note: The complaint was forwarded to etisalat for comments. However, despite repeated reminders, etisalat’s management did not respond. 

Mr Bhaskar updates: I would like to inform you the complaint has been resolved. Thanks very much for your co-operation. 

(Process initiation: March 2. Response from organisation: March 13. Process completion: May 18)