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I’m writing this to convey the harassment that I have been facing from the debt collection agency on behalf of RAKBank. I took a loan of Dh38,000 from RAKBank years ago and have since paid almost Dh60,000, including interest.

One year ago, I lost my job and the outstanding amount at the time was Dh4,000. The agency frequently called me and asked me to pay more than Dh8,000 and finally provided a settlement offer of Dh4,000. I deposited the cash and confirmed with someone from RAKBank collections department that I had cleared my liabilities.

Recently, the agency started calling me again and asking for more money. I didn’t have a settlement letter and all the communication I had done with the bank was via WhatsApp and mobile. I fought with those people, and I stopped answering their calls.

Now, they are calling my office, complaining to the human resources department and trying to threaten and making issues with my job. I already got a warning from my company. I request Gulf News to please help with this issue.

From Mr Vineeth Vijayan

Dubai

The management of RAKBank responds:

Thank you for your email regarding concerns raised by Mr Vijayan. Please note that as per banks’ standards and best practices in the UAE banking industry, the bank is limited with respect to disclosing or providing details and/or specific information about their customers to any third party to maintain the confidentiality of their data and personal information.

In reference to Mr Vijayan’s concerns, he was contacted with regard to overdue payments. The bank is currently unable to reach Mr Vijayan to discuss his concerns and have sent him a notification to contact us.

Editor’s note: Gulf News contacted the reader for confirmation. However, he did not respond.

(Process initiation: July 9. Response from organisation: July 11. Process completion: July 21.)

Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.