Dubai: Video calling is coming to an ATM near you. Emirates-NBD is rolling out video chat at 10 to 15 teller machines in the UAE to give users a direct video feed to multi-channel contact centres to boost customer service, confirmed Ali Sajwani, the bank's chief information officer.
The new initiative will be launched through partners Avaya Networks at an undetermined number of the bank's 750 ATMs in Dubai, Al Ain and Abu Dhabi.
"We're very proud to be one of the first banks to offer these services," Sajwani said yesterday at Telecoms World Middle East 2011 in Dubai. Sajwani didn't give a specific target date for the launch of the new video-enabled ATMs but said implementation would be paced across the country to avoid long queues at video ATMs that are expected to be in high demand.
Nidal Abou Ltaif, Avaya area vice-president of Emerging Markets, said the video ATMs would help meet "demands of a new generation." Avaya is "delighted to serve a leading institute like Emirates NBD," he said.