e&, Digicel team up to boost Caribbean call quality across the Americas

e& and Digicel Group have partnered up to improve the quality and security of the Jamaican-based Caribbean mobile phone network's international voice calls across 24 markets in the Americas.

Under this deal, e& will manage Digicel’s inbound and outbound international voice traffic, especially as telecom fraud continues to evolve and get more sophisticated.

They plan to deploy AI-powered fraud detection and prevention tools that provide real-time monitoring, quicker threat responses, and stronger security. This move is aimed at protecting customers and the wider telecom ecosystem.

“This partnership helps us raise the bar in international voice services while keeping our networks safer,” said Nabil Baccouche, Group Chief Carrier and Wholesale Officer at e&. “It also supports our strategy to expand globally, especially as we build out our wholesale hub in Miami.”

The partnership is also a strategic move for Digicel to adapt to industry changes, such as the growing use of internet-based calling apps (OTT services) and Voice over LTE (VoLTE). Working with e& allows Digicel to cut costs, simplify infrastructure, and strengthen its position in the market.

Liam Donnelly, Chief Business Officer at Digicel Group, said the collaboration not only boosts service delivery but also opens the door for more international business opportunities.

By combining strengths, e& and Digicel are aiming to set new standards in call quality, operational efficiency, and fraud prevention—laying the foundation for smarter, safer, and more scalable telecom services in the future.