UAE’s Etihad Airways’ revamped mobile app, website helps track baggage status

Abu Dhabi: UAE’s national carrier, Etihad Airways, announced Tuesday it has upgraded its website (etihad.com) and mobile app. Etihad said the website’s navigation has been “re-engineered as a standout left-side menu allowing users to move efficiently through the site.”

The Etihad Airways mobile app, available on Android and iOS, will serve passengers as a digital travel assistant with booking, trip management and loyalty member profiles in one place.

“Passengers can also find information and tools they need for a seamless journey with easy access to boarding passes, real-time gate updates, boarding times, and baggage status,” Etihad explained.

The airline said it strongly emphasised digital self-service options and added many new features during the online check-in process. This includes pre-populated data to save time, an improved seat map and streamlined access to travel extras within a three-step process.

Arik De, Chief Revenue and Commercial Officer of Etihad Airways said, “We have completely redesigned the digital experience, ensuring that our guests enjoy engaging with us from the first touch of a screen until reaching their destination and beyond.”

De added, “Furthermore, we’ve ensured our Etihad Guest members can enjoy the benefits of a more personalised experience now conveniently in the one app or website.”

The airline said one of the main benefits of the new digital experience is integrating the Etihad Guest programme into the website and app. Etihad Guest members can now view and manage aspects of their loyalty programme from a single point, including adding travel documents, viewing upcoming trips, tracking tier status, selecting their loyalty benefits, and earning or spending miles. It said that members can also gain quick access to their virtual membership card and tier status online.

Etihad Airways’ Chief Digital Officer, Frank Meyer, said, “At Etihad, we are constantly evolving and innovating the digital experience in line with customer preferences and industry trends.”

Through both new platforms, all travellers can easily book an integrated Abu Dhabi Stopover experience as part of their travel itinerary, offering complimentary two-night hotel stays when flying through Abu Dhabi.