I am writing to Gulf News about an issue with Emirates Islamic.
My previous company was paying my salary late, because of which, my equated monthly instalment (EMI) payments were getting rejected from my account. I had no other option than to open a new account and issue new cheques with revised dates, so this would not impact the issue in the future.
After new cheques were submitted and considering the new dates, the Collections department kept debiting my account late for nine months, even though funds were available in the account.
I paid Dh100 so bank would take the necessary steps, but in spite of that, for nine months, they kept charging me Dh200 per month for no fault of mine.
I approached their branch to resolve the issue and accordingly reverse the charges. The collections department agreed to rectify the issue if I settled the loan in full. Unfortunately, the loan amount was too high for me to settle immediately. So I decided to approach them at the end of the loan term.
I have been contacting all the bank numbers and the branch to help me with this for the past three months, but the Collections department refuses to help. The agents who contacted me are very rude.
They had agreed in January 2018, but I haven’t heard from them ever since.
From Mr Allen Abraham
Dubai
The management of Emirates Islamic responds:
Thank you for bringing Mr Abraham’s concerns to our attention.
Our Customer Experience team has been in touch with Mr Abraham and we are happy to report that the issue has been resolved to his satisfaction. We would like to take this opportunity to reiterate that Emirates Islamic is committed to providing the best service to our customers.
(Process initiation: June 5. Response from organisation: June 13. Process completion: July 17.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
