I booked a ticket from Abu Dhabi to Erie, US, via Cleartrip. We received an email from Cleartrip stating that KLM Royal Dutch Airlines has cancelled the flight and there is no alternative flight to this destination. We spoke to a Cleartrip representative who advised us to cancel this trip and book another one. The cancellation was on December 17, 2017, and we did not receive the refund, despite many calls. There was no response. We are struggling with this company. I seek Gulf News’ help to sort out this case.
From Mr Khalid Lutfi Zaghaybeh
Dubai
The management of Cleartrip responds:
We investigated and closed the complaint yesterday. A full refund has been processed back to the Mr Zaghaybeh’s card. The delay was caused due to awaiting approval from the airlines, however we are not further waiting for the airlines and have gone ahead with the refund to the customer. Also, we spoke with Mr Zaghaybeh this morning and informed him that the refund has been processed. Assured him that the amount has been refunded and regained his trust in Cleartrip. Also gave him our local support number for his further assistance in any matter. Please be advised, the complaint has been closed from our side and the customer is now satisfied with the resolution.
Mr Zaghaybeh responds:
I would like to express my gratitude to Gulf News. This is to confirm that I received the refund.
(Process initiation: April 17. Response from organisation: April 19. Process completion: June 12.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
