I just wanted to seek Gulf News’ assistance regarding my loan with Standard Chartered bank, Abu Dhabi.
My buy-out loan was approved on December 30, 2017 and I paid my first monthly instalment on January 27, 2018 (first payment should be 60 days after approval). The loan amount approved was Dh101,000 and initially, an amount of Dh86,000 was disbursed to other banks as part of the buy-out process. Overall, there is a credit balance of Dh15,000 that needs to be credited to me, but unfortunately, nothing has been given to me. I have been following up with the sales manager for almost three months but still, nothing has been done. The only answer I receive is that it is pending with their credit department and there is nothing that I can do but wait.
I raised a complaint several times and the only response I receive from their complaints department is that the issue has been resolved, even though there has been no action taken.
I hope Gulf News can help me with my concern.
From Mr Peter Ryan Magalong
Abu Dhabi
The management of Standard Chartered responds:
The issue has been closed.
Mr Magalong responds:
The remaining balance was credited to my account on June 26, 2018. Thank you Gulf News, for the assistance.
(Process initiation: May 27. Response from organisation: July 5. Reader confirmation: July 20.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
