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Moazzam Ahmad Khan,Pakistan Ambassador to UAE and Ahmed Amjad Ali, Consul General of Pakistan in UAE during the opening of the new consular services hall at the Pakistan consulate general in Dubai on 03 APRIL 2019 photo; Atiq Ur Rehman /Gulf News Image Credit:

Dubai: Ahead of sweltering summer, a new consular services hall has been opened at the Pakistan Consulate General in Dubai to make it comfortable for applicants to renew their passports and identity cards.

Earlier, an average of 600 applicants who visit the consulate on any working day, had to queue up and wait outside in the the sun in hot weather conditions before they reach the counters to apply for various consular services. With the opening of new facility, they can now wait for their number to be served in comfortable air-conditioned environment,

“Now, applicants, especially families and children will not have to wait in the sun and be served in cramped conditions in the crowded hall,” Ahmad Amjad Ali, Consul General of Pakistan in Dubai told Gulf News.

Ambassador of Pakistan Moazzam Ahmad Khan inaugurated the new facility on Wednesday and appreciated the efforts of the new consul general for taking initiative to facilitate the community. “I am very happy to open the new passport office. I am sure it will go a long way in making it more convenient for visitors and provide them customer friendly environment.”

Ambassador of Pakistan Moazzam Ahmad Khan and Consul General Ahmad Amjad Ali at the inauguration of the new consular services hall for passport at the Pakistan Consulate General in Dubai. Ashfaq Ahmed/Gulf News

Ali who joined the consulate in February this year ordered to build the facility in less than two month after he noticed the cramped conditions and heard complaints from visitors especially families about the difficulties they face durin their visit to the mission.

He said that they have built a new expanded hall and also refurbished the two existing halls with seating capacity for around 250 applicants at a time.

Number of counters including the data entry and biometric stations have also been increased to serve applicants as fast as possible. “Now an applicant will be able to complete the transaction within 15 minutes after reaching the counter,” he added.

“We now have dedicated separate halls to offer passport, identity card and the visa services,” Ali said.

The new passport services hall can accommodate up to 150 people whereas the expanded hall for National Identity Cards for Overseas Pakistanis (NICOP) will have the capacity of more than 70 people and the visa hall can also accommodate around 30 applicants.

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Moazzam Ahmad Khan,Pakistan Ambassador to UAE and Ahmed Amjad Ali, Consul General of Pakistan in UAE during the opening of the new consular services hall at the Pakistan consulate general in Dubai on 03 APRIL 2019 photo; Atiq Ur Rehman /Gulf News

He urged the community members to use the online appointment system to avoid long waiting time at the consulate. “Preference will be given who take appointment online as they will be served within 30 minutes after they arrived at the mission,” he added.

Ali made it clear that it was a temporary expansion until a new consulate building is built.

“Within this year, we hope to move the consulate to a new building as the existing building will be demolished to build a multi-purpose consulate complex.

New Consulate building

He said that Pakistan government has approved construction of a new building for the consulate. “The construction work on the new multi-purpose complex will start with a couple of year as currently we are working on various logistics issues,” he said.

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Moazzam Ahmad Khan,Pakistan Ambassador to UAE and Ahmed Amjad Ali, Consul General of Pakistan in UAE during the opening of the new consular services hall at the Pakistan consulate general in Dubai on 03 APRIL 2019 photo; Atiq Ur Rehman /Gulf News

He said there was an immediate need to expand the facilities at the consulate because the existing consulate building was built in 1982 when the population of Pakistanis in the UAE was around 120,000 but now it has increased to around 1.6 million. Also the building is old and falling apart.

For online appointment and more information, visit www.pakistanconsulate.ae or www.mofa.gov.pk/dubai