Essential emergency and support helplines in the UAE
From emergencies to mental health and consumer support, these numbers offer help
The UAE offers a wide range of helplines to address various needs, from emergency services to mental health support and consumer complaints. Here is a comprehensive guide to the most important support numbers and services you should know:
Emergency Numbers
For immediate assistance anywhere in the UAE, dial:
999: Police
998: Ambulance
997: Fire Department (Civil Defence)
996: Coastguard
995: Search and Rescue
991: Electricity failure
Dubai Police Non-Emergency Hotline
901: For non-emergency matters like paying traffic fines, inquiries about home security, feedback or suggestions, and tourist assistance. The hotline also supports services like night work permits and traffic clearance certificates.
Power and Water Supply Failures
Abu Dhabi: 800 2332 (Abu Dhabi Distribution Company - ADDC)
Dubai: 991 (Dubai Electricity and Water Authority - DEWA)
Sharjah: 991 (Sharjah Electricity, Water and Gas Authority - SEWA)
Other Emirates: 991 for electricity or 992 for water (Etihad Water and Electricity)
Traffic and Roadside Assistance
For minor traffic accidents or roadside assistance, contact:
SAEED: 800 72233 (Abu Dhabi, Ajman, Umm Al Quwain, Fujairah, Ras Al Khaimah)
RAFID: (Sharjah)
Road Service Patrol: 800 850 (Abu Dhabi)
Reporting Crimes Anonymously
Citizens, residents, and visitors can report crimes anonymously using the following services:
Aman Service (Abu Dhabi): 800 2626 or +971 800 2626 (international)
Al Ameen Service (Dubai): 800 4444 or +971 800 4444 (international)
Najeed (Sharjah): 800 151 (for fraud, harassment, financial blackmail, and other cases)
Consumer Complaints
For consumer-related issues, contact:
Ministry of Economy (MOE): 800 1222
Abu Dhabi Department of Economy and Development: 800 555
Dubai Consumer Complaints: 600 545555
Insurance Complaints: File complaints with the Sanadak platform via sanadak.gov.ae or call 800 SANADAK (800 72 623 25).
Support for Women and Children
To report violence or abuse against women and children:
Dubai Foundation For Women and Children (DFWAC) Helpline : 800 111 (available 24/7)
Dubai Community Development Authority (CDA): 800 988
Ministry of Interior Child Protection Centre: 116111
Sharjah Social Services Department: 800 700
Abu Dhabi Centre for Shelter and Humanitarian Care: 800 7283
Labour Complaints
For labour-related complaints or legal consultations, contact:
Labour Claims and Advisory Call Centre: 800 84
Mental Health Helpline
The Emirates Health Services (EHS) offers the ‘Speak, We’re Listening’ initiative for confidential mental health consultations:
Call 800 8877, then dial 2 for EHS services, followed by 2 again to reach a trained psychologist.
Municipal Authorities
For complaints related to food safety, public hygiene, animal abuse, or waste disposal:
Abu Dhabi Municipality - 800850
Dubai Municipality: 800 900
Sharjah City Municipality: 993
Ajman Municipality: 800 70
Ministry of Climate Change and Environment: 800 3050
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