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    COVID-19 guidelines: When malls in UAE reopen, they will have to follow these protocols

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    Back to page

    COVID-19 guidelines: When malls in UAE reopen, they will have to follow these protocols

    Coronavirus: No sales, 30 per cent occupancy and temperature checks part of guidelines


    Published:  April 23, 2020 13:10 Huda Tabrez, Senior News Editor

    1 of 52
    Malls reopening
    Malls have been closed in the UAE, in line with the national strategy to prevent the spread of COVID-19. However, when they do open, these are the guidelines they have been asked to follow. Image Credit: Stock image
    2 of 52
    Malls reopening
    Economic Departments in Abu Dhabi and Dubai stated that malls would have to follow protocols and guidelines when the malls reopen. Image Credit: Stock image
    3 of 52
    Malls reopening
    Picture used for illustrative purposes only. Image Credit: Stock image
    4 of 52
    Malls reopening
    Picture used for illustrative purposes only. Image Credit: Stock image
    5 of 52
    Malls reopening
    Abu Dhabi Media Office tweeted on April 22 that the economic department was in touch with mall managements and stakeholders to discuss the guidelines. Image Credit: Stock image
    6 of 52
    Malls reopening
    Picture used for illustrative purposes only. Image Credit: Stock image
    7 of 52
    Malls reopening
    The guidelines were discussed to ensure community health and safety. Image Credit: Stock image
    8 of 52
    Malls reopening
    Picture used for illustrative purposes only. Image Credit: Stock image
    9 of 52
    Malls reopening
    Dubai Economic Department issued detailed guidelines and protocols for the opening of various establishments. Image Credit: Stock image
    10 of 52
    Malls reopening
    The announcement clearly stated that establishments had to abide by the guidelines before opening as well as continue to do so afterwards. Image Credit: Stock image
    11 of 52
    Malls reopening 11-20
    The official announcement on the date of reopening of establishments would be made shortly, according to DED. Image Credit: Stock image
    12 of 52
    Malls reopening 11-20
    The reopening of establishments would happen in stages, and the document stated the protocols and guidelines for Stage 1. Image Credit: Stock image
    13 of 52
    Malls reopening 11-20
    Establishments that would be allowed to open include shopping malls, high-street, souqs and wholesale establishments, transport and logistics, manufacturing Image Credit: Stock image
    14 of 52
    Malls reopening 11-20
    ... offices, within restrictions, and social welfare services Image Credit: Stock image
    15 of 52
    Malls reopening 11-20
    For malls and souqs, these were the guidelines provided by DED. Image Credit: Stock image
    16 of 52
    Malls reopening 11-20
    Operating hours would be 10 hours per day; a visitor could only stay for a maximum of three hours and the establishments could not go over 30 per cent occupancy. Image Credit: Stock image
    17 of 52
    Malls reopening 11-20
    Family entertainment, changing rooms, prayer rooms and cinemas would not be open. Image Credit: Stock image
    18 of 52
    Malls reopening 11-20
    Picture used for illustrative purposes only. Image Credit: Stock image
    19 of 52
    Malls reopening 11-20
    Thermal scanners or camera would be installed at malls. Image Credit: Stock image
    20 of 52
    Malls reopening 11-20
    Strict 24-hour santisation procedures also needed to be followed. Image Credit: Stock image
    21 of 52
    malls reopening 21-30
    Everyone entering the mall would go through a health check. Image Credit: Stock image
    22 of 52
    malls reopening 21-30
    Hand sanitisers would need to be provided and everyone was required to wear face masks. Image Credit: Stock image
    23 of 52
    malls reopening 21-30
    Malls also need to have isolation rooms, in the event that a potential positive case is found. Image Credit: Stock image
    24 of 52
    malls reopening 21-30
    The malls were also asked to establish standard operating procedures to implement the guidelines. Image Credit: Stock image
    25 of 52
    malls reopening 21-30
    Malls have been asked to ensure the staff is educating on the protocol and guidelines for COVID-19. Image Credit: Stock image
    26 of 52
    malls reopening 21-30
    Trial rooms would have strict santisation procedures, after each use. Image Credit: Stock image
    27 of 52
    malls reopening 21-30
    However, to protect consumer rights, establishments were asked to not implement a 'no return policy'. Image Credit: Stock image
    28 of 52
    malls reopening 21-30
    DED also asked malls to encourage smart payment options but continue to accept cash payments. Image Credit: Stock image
    29 of 52
    malls reopening 21-30
    Cleaning team also needs to be fully staffed, with toilets being sanitised after each use. Image Credit: Stock image
    30 of 52
    malls reopening 21-30
    High-touch points also need to be cleaned frequently. Image Credit: Stock image
    31 of 52
    malls reopening 31-40
    Supplying processes also need to abide by the santisation and hygiene protocols. Image Credit: Stock image
    32 of 52
    malls reopening 31-40
    Picture used for illustrative purposes only. Image Credit: Stock image
    33 of 52
    malls reopening 31-40
    Malls were asked to have electronic doors, instead of manual ones, with separate entry and exit points. Image Credit: Stock image
    34 of 52
    malls reopening 31-40
    Gold and jewellery items also have strict sanitisation protocols. Image Credit: Stock image
    35 of 52
    malls reopening 31-40
    Picture used for illustrative purposes only. Image Credit: Stock image
    36 of 52
    malls reopening 31-40
    Food and beverage outlets were asked to only serve items in disposable packages and cutlery. Image Credit: Stock image
    37 of 52
    malls reopening 31-40
    Tables and chairs needed to be cleaned with a 75 per cent alcohol solution after each use. Image Credit: Stock image
    38 of 52
    malls reopening 31-40
    Social distancing also needs to be practised by everyone at the mall. Image Credit: Stock image
    39 of 52
    malls reopening 31-40
    This means not filling up an elevator to more than 30 per cent of its capacity as well. Image Credit: Stock image
    40 of 52
    malls reopening 31-40
    The 30 per cent limit needs to be adhered across spaces within the establishments - stores, restaurants or hallways. Image Credit: Stock image
    41 of 52
    malls reopening 41-52
    Tables for dine-in also need to be kept at least six feet apart. Image Credit: Stock image
    42 of 52
    malls reopening 41-52
    Picture used for illustrative purposes only. Image Credit: Stock image
    43 of 52
    malls reopening 41-52
    Parking space would also be closed to ensure only 25 per cent space is provided and all entertainment activities and tourist attractions would continue to be suspended. Image Credit: Stock image
    44 of 52
    malls reopening 41-52
    Public seating would also be removed. Image Credit: Stock image
    45 of 52
    malls reopening 41-52
    You would need to plan your trip to ensure that you only stay at the mall for three hours at the most. If you are present with a child, ensure discipline to maintain public health and safety. Image Credit: Stock image
    46 of 52
    malls reopening 41-52
    Malls were also asked to inform all visitors on the limit on number of visitors as well as trip duration. Image Credit: Stock image
    47 of 52
    malls reopening 41-52
    DED encourage mall management to provide rental ease to retailers as well. Image Credit: Stock image
    48 of 52
    malls reopening 41-52
    Picture used for illustrative purposes only. Image Credit: Stock image
    49 of 52
    malls reopening 41-52
    All mall entry points had to be open to ensure crowding did not take place as visitors went through a health check at entry points. Image Credit: Stock image
    50 of 52
    malls reopening 41-52
    Elderly and children between three to 12 would not be allowed to enter. Image Credit: Stock image
    51 of 52
    malls reopening 41-52
    You can also expect establishments to not offer any sales during this period. This has been done to avoid any chance of crowding. Image Credit: Stock image
    52 of 52
    malls reopening 41-52
    Valet services would also not be provided. Image Credit: Stock image
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