Image Credit:

I received an SMS notification from Emirates NBD about a card that belongs to another person and he is not aware of this SMS, pertaining to the available balance. I also received an SMS regarding the credit card usage.

The customer care staff at Emirates NBD spoke with me and said they would resolve the issue.

However, I raise this complaint with the good intention of informing the correct card user regarding his/her card usage.

From Mr Harsha Cherry

Dubai

The management of Emirates NBD responds:

We are pleased to inform you that our Group Customer Experience team resolved the issue. We have offered Mr Cherry our sincere apologies for any inconvenience caused and informed him that he will not be receiving any SMS in future.

We would like to reiterate our commitment to providing superior service to our customers and thank you for your continuous support in providing us with the opportunity to resolve their issues.

(Process initiation: April 24. Response from organisation: April 26. Process completion: April 26.)

Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.