I want to ask for Gulf News’ help with regards to my liability letter from First Abu Dhabi Bank (FAB). It’s been 10 working days since I filed my request at FAB’s Mushrif Mall branch. When I went there to get my request processed, they told me that I would need to wait two to four weeks more. I don’t know why they are holding my request. I already raised a complaint with their customer service centre, but there has been no action.

From Ms Jennilyn Sayas

Abu Dhabi

The management of FAB responds:

FAB supports the growth ambitions of its stakeholders and goes beyond financial products and services, and as such, we are grateful for all customer feedback as we strive to consistently deliver the highest standards of service. The bank has been in contact with Ms Sayas, and the matter has been resolved.

Ms Sayas responds:

Thank you Gulf News, for the help. My issue has been resolved.

(Process initiation: December 20, 2017. Response from organisation: January 23, 2018. Reader confirmation: January 23, 2018.)

Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.