Despite having a confirmed ticket for travelling to Frankfurt, Germany, from Doha, Qatar, and obtaining a confirmed boarding pass after online check-in, as recommended by Qatar Airways, they deliberately refused me a confirmed seat on the scheduled flight. They also allowed someone else to travel on my business class seat, on March 14.

They contacted me from their Dubai office on April 13, requesting whether they could reschedule and transfer me to a Lufthansa Airlines flight, which I refused to do. I had purchased the ticket months in advance and paid a fortune for their proven comfort, security and ambience.

At the check-in counter, Qatar Airways made me wait for approximately 10 minutes for the final boarding pass for Doha to Frankfurt, after issuing a first class boarding pass for the Dubai to Doha flight.

Later, they advised me to collect the same from the lounge and then, at the lounge, they informed me I would have to collect the same at the boarding gate in Dubai, and finally, the boarding gate staff asked me to collect the same from Hamad International Airport in Doha, upon arrival there. To my surprise, Lufthansa staff were waiting for me with a name card, and they advised me that Qatar Airways had already allotted my seat to one of their VIP clients, without even consulting me.

It’s a pity that Qatar Airways’ staff at the check-in counter, lounge and the boarding gate at Dubai International Airport, were aware of this fact and fooled me, all through. For me, it was of immense importance to be at Frankfurt on the morning of April 14, for an important business meeting.

Qatar Airways’ staff offered no assistance at all, even though I was travelling in first class. At the airport in Doha, I did not have enough time to refresh myself, as Lufthansa Airlines was flying early, via Kuwait, to reach Frankfurt on the morning of April 14.

In these circumstances, I seek a justifiable compensation of miles from Qatar Airways.

From Mr Puthiyapurayil Wadood Chundangapoyil

Dubai

Editor’s note: The complaint was forwarded to Qatar Airways for comments. However, despite repeated reminders, its management did not respond.

(Process initiation: May 9. Process completion: May 20.)