I used to work in an advertising agency. After six years, I changed my job. I have an account with the National Bank of Abu Dhabi (NBAD) and have taken a loan from the same bank. My previous employer deposited my End of Service money to my account and this is when the problem began.
My account has been blocked. I went to the World Trade Centre (WTC) Mall branch and asked them how I could possibly release money if my account is blocked?
The bank representative asked me to submit my new employment visa, stamped passport, Emirates ID and salary transfer letter from my current employer. My new company’s salary has also been transferred to this account over the past two months.
I submitted all the documents to the WTC Mall branch at 10am on April 26. They said that within 48 hours, my account would reopen, but still, I find that my account has not been opened. It’s still blocked.
I visited the branch on April 30. The branch manager said the account access would be reinstated within a day, but my account is still frozen. I called NBAD’s customer service number a lot of times, but no one is responding properly. They asked me to visit the WTC Mall branch and consult with the branch manager, but from experience, I know it’s of no use.
Gulf News, please advise me how I can get my money back.
From Mr Jahubar Sathick
The management of NBAD responds:
Thank you for your constant cooperation and communication with us in the endeavour to best serve our customers and resolve their issues.
We have investigated Mr Sathick’s complaint and below is our feedback.
Mr Sathick changed his employment in March 2016. He has a personal loan and credit card with National Bank of Abu Dhabi. Mr Sathick’s End of Service Benefits were credited to his account on April 24, and as per agreement, the amount is earmarked until three salaries are credited to his account from his new employer or until he provides us a copy of his Employment Confirmation, which unfortunately, his company do not provide. So far, only two salaries have been credited from his current employer and the amount will be released as soon as the third salary is credited to his account.
We have contacted Mr Sathick and have informed him about the same. Thank you once again for forwarding the complaint to us. Our customers’ experience is very important to us and we are thankful for the opportunity to respond.
Mr Sathick responds:
Thank you very much for the quick action. Well done.
(Process initiation: May 10. Response from organisation: May 11. Response from reader: May 16.)
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