Deyaar Owners’ Association Management (DOAM) is mandated to ensure the well-being of communities by serving them as a valued management partner. DOAM also aims to protect and enhance the value of assets within managed communities through professional administration, diligent contract supervision and cost control. In addition to the certification attained, the DOAM team is certified by the US-based Community Associations Institute, while certain key team members hold accreditations extended by the Real Estate Regulatory Authority (RERA).
The highly-skilled personnel hold prestigious credentials awarded by the internationally-recognised Certified Manager of Associations certification programme. Managing more than 1,000 service provider staff members, DOAM currently manages a portfolio of 5,500 units across 25 communities, overseeing all technical, environmental, security, financial, administrative and customer service tasks.
Vision and mission
The company’s vision is to become the region’s leading owners’ association manager of choice in enhancing reputed communities. Its mission is to provide quality association management services from trained professionals who follow internationally-recognized best practices to continually improve the community wellbeing and offer comprehensive customer service to achieve sustainable growth.
Srinivasan Krishnaswamy, VP Business Development of Deyaar Development is elated at the company winning the Dubai Quality Appreciation Award 2017. “This award was accomplished through hosting a work environment that focuses on quality, timeliness and compliance. The dedication of the division and the organisation in general to the core values of quality, environment awareness, health and safety requirements has led to the certification. The accreditations also place a greater responsibility on the organisation to ensure the highest standards of compliance year on year.”
Key initiatives
- Vision, mission and values were introduced to unite people in sharing and achieving the organisation’s core objectives, and encouraging uniform corporate behaviour.
- Focus on shared leadership to improve the culture of the organisation and instil leadership behaviour.
- Balanced score card, KPIs, policies and procedures and clear job descriptions were implemented to provide strategic focus to employees to perform/attain set goals.
- Enterprise Risk Management Framework to manage the compliance, strategy, operational and financial risks of the organisation.
- Introduced improved technologies and innovative business models i.e. eRP, Customer Portal, Group Mail6 and SMS Country to ensure seamless interaction with external and internal parties.
