Know your rights as a consumer in the UAE
Frequently asked questions answered
What is the consumer protection law in the UAE?
Your rights as a consumer are protected thanks to article No. (4) of the Federal Law No. 24/2006. It sets out the boundaries covered by the Department of Consumer Protection, to wit:
- Goods must meet a level of quality and performance that would be reasonable to expect, given their price and specifications;
- Goods must be suitable for the purpose that the seller conveys to the consumer, and match the description given to the consumer;
- Services must be carried out with due care and skill;
- Materials used in connection with a service should meet customer requirements;
- Consumers have rights to remedies in the case that there are problems with goods or services provided;
- Repairs, replacements and refunds depending on the nature of goods, and
- Having services supplied again or refund its value if cannot be done again.
Does the law include retailers only?
No. Federal Law No. 24/2006 applies to all services that involve a contract in the UAE. For example, consumers are entitled to complain about price manipulation of products or a substandard service provided by workmen.
What are your rights as a consumer:
The Department of Economic Development has set out some basic rights and rules for shoppers. Among these are:
- The consumer has the right to return and get a refund for any defective product;
- All sellers are bound to display their return and refund policy, and
- If the consumer chooses to repair the product, the seller must inform him or her of the type of defects and the cost.
Sign up for the Daily Briefing
Get the latest news and updates straight to your inbox
