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We are greatly thankful to His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, for his continued support in endorsing the Business Excellence Award ceremonies with his presence and inspiring us in promoting quality and service excellence in this region. His unwavering support to business excellence initiatives has been instrumental in steering the Dubai government’s quality and excellence drive, and in introducing global best practices across all economic sectors of the emirate.

Dubai’s economic fundamentals encourage companies and corporations to compete among themselves to adopt best practices and deliver quality services and products to gain further investor trust. A commitment to inculcating international quality standards is a must for the sustained growth of Dubai across all sectors. Our accomplishments are our pride and glory. The Business Excellence Awards become incentives for continuous development.

The Dubai Department of Economic Development (DED) is committed to developing Dubai’s competitiveness by partnering with the private sector to strengthen the quality of products and achieve the highest levels of customer satisfaction. This special supplement published by the Business Excellence Department at DED highlights the winning organisations while encouraging others in the field to take note and follow in their footsteps. These awards provide a valuable framework for excellence in the way organisations conduct business.

We have consistently focused on promoting quality and excellence to drive the productivity of various business operations, including that of the government sector. The preparatory process for participation in the Business Excellence Awards takes many months of continuous work on multiple stages and, therefore, we encourage all companies or individuals wishing to participate in the awards next year to register early to take advantage of the benefits that DED provides, such as training and advice in the field of excellence.

Shaikha Ahmad Abdulrahman Al Bishri,

Director, Business Excellence Department