Dubai: More than a dozen new generation self-service machines have been installed at the Roads and Transport Authority’s (RTA) headquarters and affiliated customer happiness centres to enable customers to complete transactions with ease.
The self-service machines have smart features that enable customers to make payments in cash, or through a wide range of debit and credit cards for various services related to driving and vehicle licences, parking cards, and “To whom it may concern” Certificates.
The move is part of RTA’s first, third and seventh strategic goals: Smart Dubai, People’s Happiness, and RTA Excellence, respectively.
“The 20 new generation self-service machines have recently been launched, in a project that aims to facilitate transactions processing, and realise RTA’s objective of enhancing the partnership between the public and private sectors,” said Ahmad Mahboub, Executive Director of Customers Service, Corporate Administrative Support Services Sector, at RTA.
“The machines have been deployed at RTA’s Headquarters, and affiliated customers happiness centres, where customers can now complete their transactions and make payments in cash, through bank accounts or credit cards issued by a number of banks,” he added.
Customers may choose their language of choice as the self-service machines support four languages: Arabic, English, Urdu and Malayalam. The machines are connected to both the contracting company and the RTA, which enable the tracking of transactions to identify the most popular services and customer needs.
“A scanner is also available to enable customers to send a copy of the required documents to the service centre to complete transactions, if necessary. The self-service machines are also fitted with an electronic signature feature and a channel for capturing submitted documents should a customer opt to process the transaction directly through the machine, such as the printing vehicle registration cards. An ID card reader and user fingerprint services are also available, in addition to services related to other government bodies,” Mahboub said.
“These machines have advanced electronic security features, and enable customers to receive the receipts of their transactions and payment via email,” he added.
