Dubai: The Roads and Transport Authority (RTA) has installed seven more self-service machines across the city, adding to the ten that can process applications like renewal of driving licence and seasonal parking permit as well as vehicle registration.
Launched in 2013, the machines branded Nafethati have processed 60,869 transactions.
“We have developed a plan for improving our services via Nafethati, as we have noticed a growing number of people switching to these machines coupled with a rising customer satisfaction rating with transactions processed through them as they save much of their time and effort,” said Ahmad Mahboub, Director of RTA’s Customers Service.
The machines at Umm Al Romool, JBR, Al Manar, Tasjeel Al Barsha, Quick, Al Qusais, Amman Street, Industrial Area 3, Tasjeel Al Qusais, Al Karama and Al Tawar Centre operate round the clock while, at RTA head office, the machine works from 7.30am to 3pm.
Some of the popular services offered by the machines are renewal of vehicle registration, with 3,136 transactions in two years and payment of fines and renewal of driving licences. The machines also issued 5,774 seasonal parking cards since April 2013.
