Dubai: Companies owning large fleets of vehicles will not be allowed to bring in their vehicles for annual testing and registration without a pre-booked appointment, the Roads and Transport Authority (RTA) announced on Wednesday.
Ahmad Hashem Behroozian, CEO of RTA’s Licensing Agency, said that companies with fleets of 1,000 or more vehicles can only have their vehicles tested through a pre-booked appointment between 10am and 5pm.
The move is part of RTA’s efforts to ease overcrowding at service centres, and maximise customer satisfaction by expediting the processing of their transactions, he said.
“Service providers had been notified to gear up service centres for the implementation of the new appointment system to serve companies with fleets of 1,000 vehicles or more. Technical testing of vehicles of these companies can only be made through pre-booked appointments, especially during the peak time from 10am to 5pm,” said Behroozian.
He added: “Our aim is to gradually step up the share of pre-booked appointments to as much as 80 per cent of the allocated testing time by 2020. The process is bound to ease congestion and accelerate the processing of transactions at centres of appointed service providers, namely, Tasjeel Al Ghusais, Tasjeel Al Barsha, Wasel Nad Al Hammar, Wasel Al Jaddaf, Tamam Al Ghandi, Quick and Cars.”
He said that the staff at the testing centres have been trained to handle the new system and the centres have been equipped to cope with the requirements of the new appointment procedures.
The bookings can either be made online or through the RTA call centre, and the system will send reminders to the fleet managers before their booked appointments.
“The new appointments system, which is offered as an optional service to individuals, is tailor-made to serve the needs of technical testing service as it saves the time and effort needed to process transactions. The process is bound to increase customer satisfaction rating, which is a strategic objective of RTA,” Behroozian said.
