DUBAI: The Ministry of Human Resources and Emiratisation has announced the provision of a variety of packages for employing various types of domestic workers through the Tadbeer service centres, which are expected to start services in the fourth quarter of this year.
“Domestic worker bundles have entered a preoperational phase as Tadbeer Customer Service Centre will start operation in the fourth quarter of 2017,” according to the ministry.
Saqr Ghobash Saeed Ghobash, Minister of Human Resources and Emiratisation, said, “Customers can select preferred domestic workers from a list of 19 different categories. Tadbeer centres shall act as a mediator and offer the highest level of contracting transparency.”
Ghobash made the announcement during a meeting, held at the ministry in Dubai with investors, who received initial approval to operate 40 Tadbeer centres across the country. The meeting was attended by Saif Al Suwaidi, undersecretary of Human Resources; Humaid Bin Deemas, assistant undersecretary of Labour Affairs; and Aisha Bel Harfia, assistant undersecretary of Domestic Workers Affairs.
Operating under a public-private partnership plan, the ministry assures that the new centres would have complete support, bringing functionality and service levels to match those of Tasheel centres, and fulfilling, therefore, the UAE Government Excellence Programme.
The minister pointed out that the ministry is currently working with overseas counterparts to reach agreements concerning recruitment processes.
“The ministry has gone a long way in developing initiatives and policies that will have a positive impact within the proposed bundle,” he added.
Tadbeer centres will help guarantee the provision of high-quality services, including conducting pre-arrival interviews with domestic workers to ensure they understand their contractual rights and obligations, the provision of training and education to new workers, resolving disputes between workers and employees, and checking on worker housing and accommodation.
