Sunfeast Infotech investors threaten suicide as payment deferred

With the troubled Indian firm deferring repayment schedule, hundreds have approached Dubai Police

  • An Indian family wait in thecorridor outside Sunfeast’s officeImage Credit: XPRESS /Mazhar Farooqui
  • Angry investors stormoffice seeking refundsImage Credit: XPRESS /Mazhar Farooqui
  • Image Credit: XPRESS /Mazhar Farooqui
  • Staff pack up and leave aftershutting off power supplyImage Credit: XPRESS /Mazhar Farooqui
  • Hours later, investors still refuseto leave. Some order take-away foodImage Credit: XPRESS /Mazhar Farooqui
  • Undecided: Investors share their sob storiesImage Credit: XPRESS/ ATIQ-UR-REHMAN

Dubai: The patience of Sunfeast Infotech investors is running out.

With the troubled Indian firm deferring the much-awaited repayment schedule which they had promised to issue on Wednesday, hundreds have approached Dubai police.

Earlier this week, scores laid siege to Sunfeast’s new Al Nahda office where at least two threatened to commit suicide.


“I’ve taken a huge loan from a money-lender. They will kill me if I don’t pay back so I would rather take my own life,” a distraught Indian man told XPRESS outside Sunfeast’s 12th-floor office at Mai Tower, where angry investors were involved in an eight-hour sit-in on Sunday.


Another man, also Indian, said he will throw himself from the tower if the outsourcing firm didn’t refund his Dh100,000 soon. “They will be responsible for my death,” he warned.

Both declined to give their names or contact numbers.

They may want to approach Dubai police after reading this report.

It has now emerged that the few who got their money back this week are those who lodged a police complaint.

XPRESS spoke to several such investors over the past two days.

“I got a call from Al Rifa’a police station asking me to come on Tuesday morning. I was taken to a first floor room where Sunfeast staff took my invoices and passbook and handed me Dh34,250 out of the Dh35,000 they owed me. I don’t mind losing Dh750. I am happy with what I got,” said an Indian man who was among the first to lodge a police complaint. “I thank God and Dubai Police for helping me recover my hard-earned money,” said a Lebanese who retrieved Dh2,500.

But it’s not clear if going to the police now would help as complaints about the case were no longer being entertained when XPRESS visited Al Rifa’a police station on Wednesday morning.

All investors were told to get their refund directly from Sunfeast itself. The development left many in a quandary.

“Where do I go from here? Sunfeast’s Oud Metha office has been sealed by authorities, their Al Nadha office is shut since Sunday and the firm owners are still behind bars,” said a crestfallen Filipino woman. She risked Dh25,000 taken from a loan shark at high interest.

The fiasco, first reported by XPRESS on May 9, has hit over 6,000 Dubai families. Several of them are now on the verge of bankruptcy.


Fears are growing that the Sunfeast saga could impact UAE banks as many people have taken huge loans and swiped their credit cards at the firm’s office to buy thousands of typing projects.

“I don’t know how I am ever going to repay my bank,” said Pakistani Tahir, 34, showing an SMS reminder sent by his bank. He took Dh100,00 in April and his first installment is due this week.


Tahir was among those who stormed the firm’s Al Nahda branch on Sunday demanding immediate refunds. As the scene turned ugly, the Sunfeast staff packed their bags and fled in a jiffy. But the investors refused to budge. Not even when the staff switched off the power, leaving them in the dark literally and figuratively.

The firm’s representative Radhai Gopalakrishan blamed the fracas for scuttling the ‘payment schedule’. Her email to investors on Wednesday read: “...we tried our best to keep our promise of publishing the schedule on 22nd of this month. Due to the inconvenience caused by the customers in our office at Mai Towers on the second day of opening, we were forced to shut it down.” She said the office will reopen only with security personnel, adding that the closure hindered their “precious work” to pay their customers. “We request all our brothers and sisters to be patient and trust us till Monday to get permission for security and reopen for issuing the payment as we did yesterday [Tuesday] and today [Wednesday] at Al Rifa’a police station in complete obedience.”

But Radhai evaded pointed questions about the size of Sunfeast’s customer base in the UAE and the amount at stake. “Our client base cannot be disclosed and shared to anyone unless required in business with mutual interests… regarding the funds, directors were handling the issues. I was not in the picture and hence cannot comment,” she wrote in an email to XPRESS. She also did not respond to queries about Sunfeast’s heavily plagarised website.

“We are working with authorities to bring out our directors on bail to process complete payments to our valued customers. This exercise is on... upon their grant we assure everybody their payments within 10 days. We have started paying clients who complained at Al Rifa’a police station in which all the payment given is deducted from the capital value with termination of the contract,” she said.

Radhai said she cannot comment on the company’s future plans until the probe is over. Evidently, her assurances have not gone down well with jittery clients. “They are a scam and I think they just want to wear us down. Now I don’t even have money to pay my child’s fees,” said a Filipino man.

“I do not have money for food or rent.. I took a loan and advance salary from my office. Now I do not have a single fils,” said an Asian investor. A Nigerian who forked out Dh100,500 said he is at his wit’s end.

But investors on a dedicated Google group forum are confident the company will tide over the crisis. Various posts here said Sunfeast will reopen soon and people will not just get back their full refund but also continue getting lucrative outsourcing jobs.

This optimism appears to stem from a news report in which Sunfeast’s PRO Jamal was quoted as saying that every fils would be returned. Intriguingly, Jamal denied speaking to the media at all.


A news report (not XPRESS) quotes Sunfeast’s PRO Jamal as saying that ‘every fils of investors will be returned’. But his conversation with an undercover XPRESS reporter shows he’s either lying or never made that statement. If that is not worrying enough, he appears to be as much in the dark about his own investment as others.

XPRESS: You have been quoted by a newspaper saying all investors will be paid in full.

Jamal: They claim that. My money is also stuck. I am also waiting.

XPRESS: But you said everybody will be paid in full.

Jamal: I never said that, I never spoke to any reporter. I never complained to any reporter.

XPRESS: But your name has been published, Jamal. You’ve been quoted saying the company has been running for 20 years in India.

Jamal: No, no, no. I never said that. Till now I have not complained. My Dh300,000 is also stuck. I also invested, I’ve been working with the company for just five months. My friends and relatives have also invested.

An audio-recording of the entire conversation is on tape with XPRESS. 


Sunfeast Infotech is not to be confused with ITC Sunfeast which is a major Indian brand into biscuits and other products.

Sounfeast's outsourcing model



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  • michelle

    23-May-2013 14:44

    People should be financially clever in terms of investing to avoid this situations. I feel sorry for people who lost everything coz of this scam. Hope this serve as a lesson for us.

  • sheil

    23-May-2013 14:09

    If they solved this Issue and re-opened again as soon as possible then I will continue otherwise just return my money that I have invested (AED 4,000) and give my last payments (AED 2,500) for a Total of AED 6,500.

  • Rachel

    23-May-2013 13:58

    Let's face it. These people were greedy and thought they could make quick bucks easily. As you sow, so you reap. And now when they are trapped, they are using excuses of suicide to gain sympathy. Maybe they should have thought about it before investing in such things. There is no shortcut to money.

  • rejith

    23-May-2013 13:57

    This whole issue calls out one word...GREED! Not only from the scammers but also from the victims who invested in greed for huge returns. There are thousands of predator companies looking for such preys. It is evident every soul has come accross atleast one such company, but only the weak or greedy ones fall for it. When will people learn that there is no shortcuts in life.... Hardwork Pays Off Ultimately not Shortcut...

  • Anonymous

    23-May-2013 13:55

    This is the same case as many MLM companies, Gold quest, QNET which have been banned but still operate here. They lure people with the pyramid structure and tempt you to dedicate your time to your OWN business. The person who has invested needs to develop his pyramid to get his cheques and basically dupe his friends and family further to invest in the same scheme, so his target his acheived. Authorities should take action and be very strict on all these Multi Layer Marketing schemes as it is not a registered and a legal business. PLEASE DO NOT INVEST IN SUCH SCHEMES. Earn money by hardwork and your skills, NOT by these cheap GET RICH QUICK stunts.

  • premiers management fraud

    23-May-2013 13:54

    I am victom of Sunfeast I have invested small amount. there is one other company named premiers management consultancy this company is also fraud. Staff is biggest lier dont trust on them


    23-May-2013 13:48

    EASY COME, EASY GO, LESSON LEARNT Never make short cuts to double your money !

  • John

    23-May-2013 12:57

    There are no shortcuts in life.

  • anomymous

    23-May-2013 12:29

    where is the comment i post before... Journalist stop making this issue .. ur not helping the people. use ur brain.. this is will not help u.. sooner u will make public apology to all of us... Did somebody pay u to destroy the sunfeast company?!!!! the only affected here the people newly joined it means from April... but the rest.. no.. they get all there money!!!

  • Buddy

    23-May-2013 12:11

    I was on the verge of investing after hearing Sunfeast advertisement freequently on a popular UAE Radio channel. There must be a law where the media (whom majority of people trust ) must check & confirm the authenticity before airing an advt. They have to get the permission from the authority or else the media too must be answerable for the fraud.

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Sounfeast's outsourcing model

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People should be financially clever in terms of investing to avoid this situations. I feel sorry for people who lost everything coz of this scam. Hope this serve as a lesson for us.


23 May 2013 15:03jump to comments