Gas station attendant sacked over Dh10 tip

Emarat attendants are routinely strip-searched for tips, but lawyers say the practice is illegal

Image Credit: XPRESS/Anjana Sankar
Humiliated: Santosh Kumar was made to remove his pants, shirt and vest on the first day at workxpress/Anjana Sankar
124 XPRESS

Dubai: A gas station attendant at Emarat has been sacked for pocketing a Dh10 tip. Santosh Kumar, 24, said he was terminated on the first week of his job after his supervisor found Dh10 hidden inside his socks.

He said attendants at fuel stations run by the Dubai-based Emirates General Petroleum Corporation are routinely strip-searched for tips.

“I was subjected to this humiliation on my first day at work. My supervisor took me to a storeroom after duty hours and asked me to remove my shirt and vest. Then he gestured me to take off my pants. I was near tears. When I refused, he ordered me to jump five times to shake off any coins I might be hiding,” recalls Kumar.

Many other attendants confirmed undergoing the demeaning treatment, saying their company policy forbids them from pocketing tips.

“Last week, there was a shortage of Dh100 at our station. All of us were taken to the store room and stripped naked by the supervisor. He even asked us to remove our underwear. It was so shameful I wanted to die,” said Bashir who works as an attendant at an Emarat gas station in Dubai.

The attendants said as per their company policy, all tips collected by staff should be surrendered to the company.

“They made it clear during our training. But since our salaries are low, the temptation is always there,” said Kumar who joined the company on a Dh1,000 salary.

Fuel station attendants get between Dh40 and Dh80 in customer tips daily. But they rarely get to take it home.

Commenting on the issue, Emarat said their employees are well aware of the rules and regulations that they are expected to follow from the time they are hired.

“Our stance on tips is addressed and explained during the training that follows after a staff is recruited and is a part of our internal operating procedures. We expect our employees to deliver the highest level of customer service standard and do not want tips to cause any discrimination or bias in the service offered to customers. The corporation goes to great lengths to ensure that our staff are treated with love and care and any little money generated as tips is reinvested into staff welfare and entertainment funds,” Emarat said in a statement to XPRESS.

Routine frisking

However, attendants claimed instances of staff being frisked and caught trying to sneak out with tips are routine. “You are made to stand like a thief as they dig into your shirt, pants and even socks after a day’s work,” said another attendant, Rahman.

According to lawyers no company has the right to strip search employees, adding that the practice violates human rights.

“These acts are considered immoral and illegal as they violate human dignity and honour. Nobody has the right to conduct strip-searches as it is a violation of human rights. Only the police are authorised to do it.

“Those who underwent such an act should complain to the police immediately,” said Mona Yahya Mohammad, legal adviser, Bin Ismail Advocates and Legal consultants.

Fuel depot staff allege the supervisors at each depot are authorised by the company to frisk their juniors. Strip-searches are carried out randomly to confiscate tips not surrendered by the staff. In addition, there are spot checks at fuel pumps when workers are serving customers.

“There are surprise checks even on buses taking us back to our accommodation and people get caught if they managed to get away in the first round of checking,” said Vaishna, another staff.

But the humiliating practice of strip search and rigorous monitoring are not deterring the staff from making a few extra bucks through tips. “We keep devising new methods to hide the money. We are doing it not because we are dishonest. We genuinely believe we are entitled to the tips we get for our good service,” said Vaishna.

Fuel distributors like Epco, Enoc and Abu Dhabi-based Adnoc do not have similar ‘no tips’ policy, and their staff told XPRESS they are never frisked.

(Names of gas station attendants have been changed to protect their identity)

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124 Comments
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  • gulzar

    Dec 27, 2012 4:21

    A Shameful act. I can't understand how such a big name is doing a thing like this to its workers. It didn't even happen to slaves in the dark ages.

  • Leslie

    Dec 27, 2012 4:16

    Totally appalled by this preposterous act. Will never ever use Emarat again!

  • Irene

    Dec 27, 2012 4:15

    If the tip is not going to the staff then I will stop giving tips fromnow on.

  • Sukrat

    Dec 27, 2012 4:14

    I will never use Emarat petrol anymore... Thanks for this info XPRESS

  • Jillianskie

    Dec 27, 2012 4:08

    Rules for life: If you want your company to succeed, give what is due toyour people. They are your your primary investment. It is indeed aviolation of basic human rights!

  • RA

    Dec 27, 2012 4:03

    This is ridiculous!! So, you mean all those times I have been givingtips to the attendants the company has been pocketing it?? Ridiculous!As long as they don't pocket the gas money, they should be allowed toearn tips!

  • alison

    Dec 27, 2012 3:59

    This is totally degrading and inhumane. As the company states that theemployees are fully-informed about not being allowed to accept tips, Iwonder then, where the tips that we give to the attendants are going?Maybe they should post a sign up saying 'This company does notaccept tips'. It seems they prefer the public's ignorance...Totally horrible to treat employees like this. If people only realisedthe better you treat and empower your employees, the more they will putin a good and honest effort in working for you and building yourcompany.

  • mubin

    Dec 27, 2012 3:57

    This is horrible and against basic human rights! Why should a company keep the tips given to the attendants! Paying them Dh1,000 a month is taking care? Add to it that they are strip searched! My heart goes out to those who work at Emaarat and can only imagine why they are willingto accept this humiliation! Family and food make you do these things...and corporates like Emaarat abuse this fact! Shame!

  • Syed Ayub

    Dec 27, 2012 3:52

    Thanks XPRESS for posting this story. We may have just opened a can of worms. It is common practice for unscrupulous small time restaurant owners to pocket the tips from hard working waiters. But to hear thissort of behaviour from a company of the stature of Emarat is appalling to say the least. You can say from the sad look on the faces of the attendants that they are probably under severe stress from the 'dressing down' they get from their superiors.An enthusiastic attendant only brightens up your day and deserves to be tipped. This tip I rightfully feel belongs to the attendant for doing his job so well. The lazy guys don't deserve to be tipped anyway.I am not too sure if Emarat has any accounting procedure for the money collected from the poor attendants. To add insult to injury, Emarat management is saying that these tips are used for staff welfare. That is absurd, when they should be providing the same as their own corporatesocial responsibility. Shame on you Emarat...!!! I would never use your stations again.

  • Shaikh

    Dec 27, 2012 3:51

    This is indeed a very disgusting and humiliating act. Emarat stooping so low!

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Latest Comment

A Shameful act. I can't understand how such a big name is doing a thing like this to its workers. It didn't even happen to slaves in the dark ages.

gulzar

27 December 2012 16:22jump to comments