Dubai: A bank’s customer service employee has been accused of hacking into client’s accounts through the phone banking service, forging transactions and transferring Dh250,000 from their credit cards to her account.
The 36-year-old Indian employee was said to have been working in the bank’s phone banking section of the customer service when the incident happened in April 2017.
A client had complained to the bank’s management that some cash money was transferred from his credit card, according to records, to another bank account.
An immediate investigation was launched and the client’s phone records were examined before it was discovered that the 36-year-old employee had carried out the money transfer without the client’s consent.
Further detailed interrogations revealed that the Indian employee had repeatedly forged client’s phone banking orders and transferred money to her account up to the tune of Dh250,000.
Prosecutors charged the suspect with stealing Dh250,000 from the bank, forging bank transactions and using those forged papers to siphon off with the money.
When the suspect appeared before the Dubai Court of First Instance on Sunday, she pleaded guilty and admitted that she had forged bank transactions and stolen the money.
An investigator at the victimised bank claimed to prosecutor that following the client’s complaint they discovered the suspect’s illegal practice.
“Upon confronting the suspect, she admitted that her job required her to check on the clients’ credit cards … she also claimed that when she realised that a number of credit cards had rarely been used so she forged the transactions and transferred cash payments from those credit cards to her personal account. During questioning, she alleged that she transferred money from the credit cards of four clients,” the investigator testified to prosecutors.
The suspect was quoted as admitting to prosecutors that she stole the money that she needed to treat her sick son and ill mother.
The suspect will submit her written defence when the court reconvenes on August 1.
