UAE | Traffic and Transport

Sharjah Transport to launch e-payment cards in January

Sayer will save bus passengers trouble of carrying exact change

  • By Mariam M. Al Serkal, Staff Reporter, Gulf News
  • Published: 00:00 December 23, 2009
  • Gulf News

  • Image Credit: Atiq-Ur Rahman, Gulf News
  • The Sayer card will allow passengers to top up their cards at vending machines that will be set up at Al Jubail Station (near the fish market) and Shuwaiheen Station, in amounts of Dh90 or Dh180.
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Sharjah: The authorities have urged bus passengers to buy ‘Sayer' e-payment smart cards in January to eliminate complaints of not receiving the exact change from drivers when buying a ticket.

Authorities have urged passengers to buy the smart cards and use them in Sharjah Transport buses.

Fahd Al Awadi, General Manager of the Kuwait-based KGL Company, which is franchised to run public buses in the emirate, said: "We have received numerous complaints from passengers about not receiving the proper change.

"This is why we want passengers to purchase the Sayer cards. Their payment will be deducted electronically from the card and they will not have to worry about not getting their change back."

The e-cards are expected to be launched by the second week of January. They will be customised with a picture of the passenger printed on them.

The Sayer card will allow passengers to top up their cards at vending machines that will be set up at Al Jubail Station (near the fish market) and Shuwaiheen Station, in amounts of Dh90 or Dh180.

Al Awadi pointed out that the vending machines are currently undergoing testing. Once they are declared satisfactory they will be installed in more locations.

"By introducing the e-cards we are trying to limit the use of cash that will also benefit frequent users. By March we expect to introduce the monthly subscription system, which will benefit university students," said Al Awadi.

The Sayer card will offer users a 10 per cent discount, so the average trip will cost Dh3.60 instead of the current Dh4 while the express routes will be charged at Dh4.50 instead of Dh5. People with special needs will pay Dh3.

The three express routes run from Sharjah International Airport to Al Rolla, Al Saja'a Industrial Area to Al Ittihad Road, and Al Saja'a Industrial Area to National Paints Roundabout.

"The e-cards will also reduce misuse of bus tickets. Anyone noticing bus drivers taking back a ticket and trying to resell it to other passengers are urged to file a complaint immediately," Al Awadi said.

Errant drivers face a fine of Dh1,000.

Further improvements to the bus service include installing bus shelters equipped with route maps, in addition to providing a lay-by for buses on roads.

"The main obstacle we face is the city's infrastructure. Once the infrastructure is completed it will be easy for us to install the bus shelters," Al Awadi said.

Misuse of tickets

  • To report the misuse of bus tickets, passengers can call the toll-free number 6000 5 222 82.
  • At present, residents can view the nine bus routes at 

What do you think of the new scheme? Have you faced any problems with the current system? Add your comments below.

Comments (7)

  1. Added 13:28 December 23, 2009

    Could there be a bus service introduced from National Paints to Dubai? Iit doesn't make sense for people living around these areas to travel all the way to Fish area to pick up the bus while Dubai is just a stone throw away from this area.we would really appreciate

    Angela M., Sharjah, United Arab Emirates

  2. Added 11:28 December 23, 2009

    Welcome and good decision by Sharjah Transport authorities to stop missusing the present system.I used to travel from Ajman to Sharjah by bus one day I had experience we three to four passengers boarded the bus near ajman sharjah border for two passenger bus driver issue the ticket for another passenger he asked where he want get down he replied LULU bus stop sharjah he did not issue ticket to him I asked him one ticket same question he asked me I replied sharjah Rolla driver asked do u need ticket I said yes and inisisted him to issue now the present new system will reduce this type of malpractiise.Sharjah Transport autorities should post more checker in between the bus stops .Thanks for the authorities.

    Hassan, Ajman, United Arab Emirates

  3. Added 10:52 December 23, 2009

    Good Going.. nice to know that sharjah is also getting advanced and coming up with ideas for the benefit of the people. lets make the best use of technology these days. I guess this is like the NOL Card which most of us Use in Dubai for the metro and public transport.

    Mathew Litty, Dubai, United Arab Emirates

  4. Added 10:21 December 23, 2009

    The Sharjah Transport authorities can introduce frequent buses from the Al Jubail Station to the SAIF zone atleast during the morning hours and evening hours when a large number people have to reach their offices and go back from their offices.Presently,the buses to SAIF zone wait for 10 -15 minutes at the airport before reaching SAIF zone and do not have permission to enter SAIF zone.It will be really great if they introduce buses from inside the SAIF zone.SAIF zone is like an isolated place and it is extermely difficult to reach here unless you have your own car.Going back from here ia also a big head ache as well becuse we have to travel to the main gate which is almost 2kms from the back gate to get taxis.Hope the authorities will consider this request from the employess working in SAIF zone.

    Raisa Samir, Dubai, United Arab Emirates

  5. Added 09:17 December 23, 2009

    Welcome for the indrodcution of e card.Also it would be highly appreciated if buses going towards Dubai should have stops in Sharjah area to pick up the passangers.

    P. U. Rafi, Sharjah, United Arab Emirates

  6. Added 07:46 December 23, 2009

    Introduction of the Bus service in the Sharjah emirates is a very good positive step taken by the Sharjah Transport Dept. The Dept should not make the fair fixed at Dhs 4 but make it flexible like the RTA in Dubai, some people travel a very short distance and the Dhs 4 fair is not justified. The service provided by the bus drivers is good, but there is no bus terminal at Rolla till present, so it becomes a problem to board the buses.. There are lots of scopes for improvement in the service , I wish all the best to the Sharjah Transport.

    Pascoal, Sharjah, United Arab Emirates

  7. Added 05:49 December 23, 2009

    The current system cannot be said professional as drivers do often lack change when passengers hand over them the money for the tickets being purchased. When the new system is being luanched, the authorities must make sure that these e-payment cards must be available everywhere, so people won't have any sort of inconveniences purchasing them. Even the option of recharging should be made simpler because all are not equally educated about this. So the ones who have little knowledge also should be able to use this card well.

    Sanish Cherian, Dubai, United Arab Emirates

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