UAE | Traffic and Transport

Dubai Metro's punctuality exceeds that of all rivals

Emirate's trains arrive on time more than anywhere else in the world, says official

  • By Ashfaq Ahmed, Chief Reporter
  • Published: 00:00 May 9, 2010
  • Gulf News

Dubai metro
  • Image Credit: Supplied picture
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Dubai: Dubai Metro has achieved a more than 99 per cent punctuality rate, which is the highest of any driverless metro system in the world, Gulf News has learned.

"We are very proud to say that the Dubai Metro punctuality rate is ahead of major driverless metro systems, including the North East Line in Singapore and the Docklands Light Rail in London. Our Metro has achieved a 99.69 per cent punctuality rate in the first six months of its operation from September 9 last year to March this year," said Mattar Al Tayer, Chairman of the Board and Executive Director of the Dubai Roads and Transport Authority (RTA).

"The Metro trains have been keeping good time, beyond expectation, since the operation was launched on 09/09/09. We did face certain technical issues, causing some minor disruptions in operations, but it is quite normal. The Metro remained at the top of the punctuality list of the major metro systems around the world."

A comparison study by the RTA reveals that the Dubai Metro achieved a punctuality rate of 99.47 per cent during the first three months of its operation, compared to the 95 per cent punctuality rate of North East Line in Singapore and the 93.90 per cent punctuality of the Docklands Light Rail in London.

Over the next three months, the Metro improved its punctuality further, reaching an overall rate of 99.69 per cent over the first six months. This exceeds the 97 per cent of Singapore's North East Line and the 96.38 per cent of London's Docklands Light Rail.

Al Tayer said that the Metro and the integrated public bus transport system had received a great response from the public as the number of passengers has been increasing gradually.

The Metro has transported about 80,000 passengers per day in its first six months.

The number is expected to rise to more than 140,000 per day in coming months with the opening of the new Metro stations on April 30. The number of Metro users is estimated to hit 35 million passengers in 2010 and is likely to receive a further boost in August 2011 with the operation of the Green Line, which will serve vital areas with high population densities.

Al Tayer said passengers should not panic if a train is delayed for some reason but follow instructions.

"We have back-up systems in place. If a train is delayed for a little longer period of time for some technical issues, buses are provided immediately to complete the journey between stations," he added.

He said small technical issues happen everywhere around the world.

"We stop running trains in case of even minor issues and don't compromise on the safety of passengers," he added.

Al Tayer said that safety was such that not a single passenger or member of staff had been injured.

Do you use Dubai Metro on a daily basis? How do you compare it to other metro systems around the world?

Comments (22)

  1. Added 16:06 May 9, 2010

    But are we there yet?? We have only opened up a few stations and is still far off from comparing with Full fledged services of DLR in london or the railways in Singapore.. Am sure its a good start.. Keep up..

    Jisam Basheer, DUbai, United Arab Emirates

  2. Added 15:12 May 9, 2010

    highly appreciable achievement!! its so strange why people go for unnecessary comparison :)

    prasad, dubai, United Arab Emirates

  3. Added 15:07 May 9, 2010

    KUDOS to Dubai RTA

    Christine, Abu Dhabi, Afghanistan

  4. Added 14:46 May 9, 2010

    Good work RTA!! Keep it up. Now if we could get more lines criss crossing the rest of the Emirate and have the metro working on Fridays, we would be totally delighted.

    Anonymous, Dubai, United Arab Emirates

  5. Added 14:06 May 9, 2010

    It is great to know the comparison with other driverless metros. Keep it up. I think this is a good time to think about the feeder buses. Most of the time i could see the feeder buses with very small number of people. Is it wise enough keeping these big buses for 20-25% of its capacity utilisation? Why can't RTA replace these big buses with small 14 seater or 32 seater buses? The present big buses can be put in to the normal bus fleet so that the prolonged waiting times for bus transport will be reduces to certain extent.

    Anwar, Dubai, United Arab Emirates

  6. Added 13:49 May 9, 2010

    Dubai Metro should aim at keeping low fares coupled with maximum passenger load to be successful. They had announced the monthly pass for short durations w.e.f Dec-09.. there is no trace of it as yet. This will make more passengers opt for metro with a fixed budget. Dubai Metro will maximise revenue with more passenger load.

    Anonymous, Dubai, United Arab Emirates

  7. Added 13:15 May 9, 2010

    Please look into bus route F50; connecting to Jebel Ali free zone.It is crowded during peak hours. Suggest to increase the bus frequency during peak hours.

    Anonymous, Dubai, United Arab Emirates

  8. Added 13:14 May 9, 2010

    Dubai metro has just started and doesn't even cover all areas of Dubai. A one straight line, It better be on time, give it some time before you start comparing with the rest.

    Anonymous, Dubai, United Arab Emirates

  9. Added 12:11 May 9, 2010

    yes,metro is the best mode of transportation.i dont know about the other metro system in the world but here i knew that to save the time you can reach your destination quickly.the timing of metro is also accurate ,i am a regular metro user from the first day of metro till now only once i observed some mishapp otherwise without any intruption i reached to my destination.

    Shahzad Shaikh, dubai, United Arab Emirates

  10. Added 11:51 May 9, 2010

    Absolutely true, Dubai Metro service is every efficient. I may have encountered delays during those times there were technical problem but, on the overall rating if in 1-10 range, I would rate the service as 9.5. Before I used to wake up very early to catch-up the bus in Trade Center Interchange to Al Quoz. Bus travel time to my office including waiting time in bus stop will take at least 1 hour and a half. If I can not catch-up the bus at 7:30 a.m., I will be late with the 9:00 a.m. office time I have. With Dubai Metro, it takes only 30 minutes and I am in the office already. I felt very relax and well prepared of the days work.

    Anonymous, Dubai, Afghanistan

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