UAE | Traffic and Transport
Calls to taxi service will be answered 'within 2 seconds'
Telephone calls for the taxi service will be answered within two seconds in future, said a senior official.
- By Ashfaq Ahmed, Staff Reporter
- Published: 00:00 September 6, 2006
- The Roads and Transport Authority says the department is also working on plans to reduce the taxi response time to 10 minutes.
- Image Credit: Gulf News Archive
Dubai: Telephone calls for the taxi service will be answered within two seconds in future, said a senior official.
"We seek to attend to customers' calls within two seconds as we are appointing new staff in the reservation and distribution section to improve its efficiency," said Ammar Bin Tamim, Director of the Dubai Taxi Department at the Roads and Transport Authority (RTA).
During the first six months of this year, the average call answering time was 25 seconds per call.
"The average response time of taxis was 16 minutes," Bin Tamim said.
He said the department is working on plans to reduce the time to 10 minutes in future.
He said the department is also working to modernise communication techniques to help staff to receive a larger number of incoming calls and decrease the percentage of wasted calls.
The latest statistics from the RTA show that the Dubai Taxi Department received 1.53 million phone calls during the first six months of this year with an average of 219,839 calls per month
Bin Tamim said that out of the 1.53 million calls made, some 1.39 million calls were answered at an average of 199,037 calls per month while 9.5 per cent were missed.
This means that some 145,350 calls were not answered during the first six months of this year.
The total number of taxi reservations made over the telephone was 1.065 million with an average of 152,115 reservations monthly.
This comprised 69 per cent of the total number of reservations.
The number of reservations made via the Interactive Voice Recording (IVR) system used by a large number of frequent customers who are entered in the database of computers of the Reservation and Distribution Section reached 362,906 with an average of 51,844 reservations monthly.
Out of a total 1.53 million calls made, some 1.39 million calls were answered while 9.5 per cent were missed. This means that some 145,350 calls were not answered during the first six months of this year.
Share this article
More from UAE Traffic and Transport
More from UAE
Popular in UAE
-
Have your say
Living in untidy homes
Do you think that people who live in untidy homes have bad character?
Latest news
- Khalifa congratulates Karzai on re-election
- Khalifa receives congratulatory call from Talabani
- Complaints against cab drivers decline
- Camel in RAK gives birth to twins
- No hike in water, electricity rates
- Thalassaemia website 'will help educate youth'
- Saif is appointed Emiratisation chief
- Experts call for reviewing green cost of desalination
- Readers: Less water usage means less desalination
- Dubai Police open centre to combat marine pollution
- Pavement parking irks pedestrians
- Man jailed 3 years in fatal assault of colleague
- Murder: Mother gets stiffer sentence
- Traffic Prosecution adopts humanitarian step
- 'All-green' project to ease traffic flow
Community Reports
-
Pavement parking irks pedestrians
Gulf News reader calls on authorities to step in and stop car owners from invading pathways meant for safe walking
-
Faded parking lines pose a problem
Motorists could be fined for parking incorrectly even though they can hardly see the boundaries in the designated areas
-
School buses block residential parking
Commercial vehicles taking up free parking facilities in Al Wuheida, inconveniencing residents in surrounding villas
-
Community report: Doing their bit for poor children
A group of students takes concrete action to raise funds for Dubai Cares
