Dubai: Making life easier for commuters, the Roads and Transport Authority (RTA) has added a Nol mobile top-up facility to its array of eServices, with mobile fine payment and number plates auction to be added soon.
The new top-up facility is already live and will be available through Dubai eGovernment’s mPay platform.
“The move is part of RTA’s efforts in providing five-star services to residents of Dubai, in line with the directives of His Highness Shaikh Mohammad Bin Rashid Al Maktoum, Vice-President and Prime Minister of UAE and Ruler of Dubai, who directed us to always put customers first and offer them world-class services,” said Abdullah Ali Al Madani, CEO of RTA’s Corporate Technical Support Services (CTSS).
The mobile top-up service is accessible to all types of nol card users — silver, gold and blue — offering commuters an additional option to recharge their Nol credit.
“We believe in giving our customers a number of choices so that they can avail any payment option that is most suitable for them. Having services like Nol and Salik recharge on mobile puts people at ease and allows them greater convenience,” Al Madani said.
To use the mobile top-up service, commuters must first register via https://mpay.dubai.ae after entering their personal data and credit card number. A confirmation code is then sent to the user via email, which needs to be mentioned in the SMS to complete the payment, along with the mPay password. For users who are already registered, all they have to do is click on Nol from the list.
To recharge the Nol cards, commuters can send an SMS to 4488 with the confirmation codes and the amount to be topped up — Dh50, Dh100 or Dh200 — which will be deducted from the commuter’s credit card.
Customers can also benefit from the “multiple accounts” feature to recharge several cards as per their respective numbers.
The RTA is currently working on smart applications for iPhone, android, Blackberry and Windows platforms, similar to mParking apps that will allow people top up Nol cards hassle-free.
The RTA currently offers 158 different type of services online, including driving licence renewal, vehicle registration, application for no-objection certificates, applying for Blue Nol cards, etc.
The authority has recently added 18 of these services on mobile platforms, with mPaking, Salik top-up, and Madinati being some of the popular applications. “We have automated all the services that could be automated and now we try to enhance our services continuously and add more value to everything that we offer. We keep taking feedback from the customers and make improvements based on their suggestions,” said Abdullah Al Bastaki, Director of IT services at RTA’s CTSS
Recently added mobile services include fines enquiry, monitoring online auction, Real Time Passenger Information etc.
“What we currently have is the facility to only make fines enquiry through various options and we are working to add the fine payment service soon. In the near future, customers will also be able to purchase special number plates sold through auctions on mobile,” Al Bastaki said.
Another much-awaited service, the payment of public transport fares through near field communication-enabled mobile phones, is expected to be made available in the second quarter of this year.
In addition to recharging Nol cards, the mPay service allows Salik recharge and payment of traffic fines among other services.