UAE | Government
Residents must 'complain against employees who violate rules'
Residents have been urged to complain against Civil defence employees who violate customer service rules and procedures.
- Staff Report
- Published: 17:18 February 5, 2008
Dubai: Residents have been urged to complain against Civil defence employees who violate customer service rules and procedures.
Brigadier Rashid Thani Al Matroushi, Director of Dubai Civil Defence, said the Executive Council has made it very clear that the customer complaint system emerge from Dubai Strategic plan announced in 2007.
It is a comprehensive administration system which is based on the best practices and scientific standards to deal with customers' complaints, he said.
Customers could complain against
Refusing to provide required service without giving logical reasons
Any department taking a stiff decision against a customer without reason
Inappropriate method of dealing with customers
Unreasonable delay in taking a decision
Unreasonable delay in providing required service
Violating rules while making a decision or providing a service
Committing mistakes while implementing systems and making decisions related to customers
Inform about administrative and financial violations
Customers could complain using Dubai Civil Defence website: www.dcd.gov.ae
or Dubai e-government website: www.dubai.ae
or write to P.O. Box 11377
or fax: 04-7052180
or use the complaint boxes in various civil defence departments
or call: 04-7052312
or email: dcdcs@dcd.gov.ae
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