UAE | Government
Ministry signs deals with UK company
The Ministry of Interior signed two agreements with the British Ethos company to develop the complaint and suggestion system into an integrated information system that ensures transparency, justice and the privacy of complainants.
- WAM
- Published: 22:37 June 20, 2009
Abu Dhabi: The Ministry of Interior signed two agreements with the British Ethos company to develop the complaint and suggestion system into an integrated information system that ensures transparency, justice and the privacy of complainants.
The first agreement provides for developing the complaint system, while the second one provides for the implementation of the tasks of mystery shoppers. The agreements were signed in line with the directives of Lieutenant General Shaikh Saif Bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior.
Lieutenant Colonel Mohammad Humaid Bin Dalmook Al Daheri, Director General of Strategy and Performance Development at the ministry, underlined the importance of both agreements in implementing quality standards to cope with the rapid developments and changes witnessed worldwide.
"The agreements aim to firmly establish constructive cooperation between Police services and the public, provide quality services to the public and improve work environment circumstances," Lt Col Al Daheri said in a statement following the signing ceremony.
He referred to the ministry's serious endeavour to improve performance and implement the principles of quality and excellence in the service of customers in accordance with the best standards so as to gain the customer satisfaction and respect.
Lt Col Al Daheri said the first agreement provides for developing the policies and mechanisms of dealing with the complaint and suggestion system.
Share this article
More from UAE Government
More from UAE
Popular in UAE
-
Your pictures
Readers' pictures
A Selection of the best Gulf News reader pictures this week
Latest news
- Appeals court acquits gardener of rape charge
- Woman injured in fall from balcony
- Hypertension affecting 36% of UAE population
- Suspects deny charges of trafficking and assault
- Space experience awaits students at US camp
- Friendship festival loses steam due to lack of sponsors
- Reader helps police to bust brothel
- Ministries to help cut waistlines in schools
- Mohammad receives Iceland's president
- Rare wild cat discovered in Fujairah wadi
- Faded signage fails to guide visitors
- Tory chief vows to bolster ties with the UAE
- Gang who robbed Dh1m from businessman nabbed
- Chinese duo held for assault, blackmail
- Khalifa revamps border affairs council
Community Reports
-
Faded signage fails to guide visitors
Reader seeks better upkeep of signboards in green areas
-
Noise pollution must be regulated
Residents are finding it difficult to sleep well at night owing to ongoing construction work
-
Protect our children's health
Dust and dirt from a nearby road are causing problems to those frequenting Al Nasseriya park, Sharjah.
-
Keeping out curious cats in Abu Dhabi
Felines trapped in electrical substations create a nuisance
