Dubai: Emirates has just clinched the title as the best airline in the world at an awarding ceremony that recognises companies in the aviation industry.
The Dubai-based carrier brought home the crown for being the “Best Airline Worldwide” at the Business Traveller Middle East 2017 Awards on Sunday.
It also won three other accolades: “Airline with the Best First Class,” “Airline with the Best First Class Lounge” and “Best Frequent Flyer Programme.”
The company said the awards were a result of its constant effort to meet and exceed customer expectations “both in the air and on the ground.”
Emirates has recently unveiled its newly designed Business Class seats, re-designed amenity kits for First and Business Class passengers, environmentally sustainable blankets and interactive augmented reality amenity kits for Economy Class passengers.
The airline’s Business Class Lounge at Concourse B in Dubai International Airport has also undergone an $11 million makeover. This, as the company also opened its newest Emirates Lounge in Cape Town International Airport.
Also last year, the airline launched its Cash+Miles loyalty programme to allow flyers to redeem flights using a combination of cash and skywards Miles, regardless of their membership tier.
“Our customers are at the heart of our brand. In every step of the customer’s journey, we thoroughly and regularly examine the product to achieve a high level of customer care,” said Adel Al Redha, Emirates’ executive vice president and chief operations officer.
“Providing a truly memorable experience is about continually innovating across our product and offering a personal touch and a warm welcome.”
