Dubai Customs showcases transformation into first smart department

Dubai:

Dubai Customs is presenting its transformation into the first 100 per cent smart department, at Gitex 2013, after launching a package of smart services early in October.

Within the framework of a comprehensive development process, Dubai Customs made all necessary changes, not only to offer exclusive services to mobile users, but also to make all the necessary changes to receive requests for services from customers on a 24/7 basis, and deliver those services promptly.

For these purposes, a smart follow-up system was internally developed to allow concerned employees to receive customer requests on their smart phones and process them immediately. All services offered by Dubai Customs are now available for smart phone users and are aligned with the new system.

Using smart display technologies, visitors at Gitex are introduced to the achievements of Dubai Customs, and a separate pavilion in a special location is set up for Dubai Customs to display the smart government services via these technologies.

Dubai Customs also has a platform within the Dubai Smart Government’s pavilion inside the showrooms.