Dnata selects Avaya to drive digital transformation

Dubai: Dnata, one of the world’s largest air services providers and a member of Emirates Group, announced that it has selected Avaya to power its customer service digital transformation strategy. The five-year, multimillion-dollar agreement will see Avaya provide Dnata, with a cloud-based contact centre, collaboration, networking and video conferencing solution. Dnata aims to unify its travel brands around the world, along with its other services, helping to deliver personalised experiences to its customers, achieve consistency and increased satisfaction across all touch points.