The Dubai Electricity and Water Authority, Dewa, has launched its ‘Rammas’ service on Google’s Artificial Intelligence, AI, platform to answer its customers’ queries.

“This is a long-term government plan to prepare the UAE and young Emiratis for the future,” said Saeed Mohammad Al Tayer, Managing Director and CEO of Dewa said. “We also seek to implement the UAE Artificial Intelligence Strategy, to create productive, creative, and innovative environments, through the investment and application of AI techniques and tools,” he said.

Rammas is Dewa’s virtual employee. It can respond to an unlimited number of enquiries. Rammas is characterised by its ability to learn and understand the needs of customers, according to their enquiries. Rammas analyses these based on available data and information and accurately answers most queries.

By the end of January 2018, Dewa’s Rammas received over 698,000 enquiries less than a year after its launch. These queries were received via Dewa’s communication channels.

Rammas is available on iOS and Android platforms, Android televisions, watches, and smartphones, as well as smart home appliances.