CISCO: In 2007, WebEx was acquired by Cisco. Yuan became Cisco’s Corporate VP of engineering, in charge of collaboration software. He often met with customers, and in his conversations with them, he learned they weren’t happy with the current collaboration solutions, including WebEx. Yuan said while he spoke with WebEx customers, he realised that the solution suffered from some deep flaws due to its older architecture, particularly a lack of usability, reliability and video quality. He knew that Cisco needed to rebuild WebEx from the ground up — from the back-end architecture to the user interface to the sales model. He told Cisco leadership but they didn’t listen.