Loan amount not approved

Loan amount not approved

A FGB salesperson approached me last month and I applied for a credit card, on which they gave me an easy cash option of Dh60,000. I required this amount for a month and the salesperson told me that it could be closed if I paid one per cent of the total outstanding amount and Dh100 as early closure fee.

Now, I have the money and I want to close the loan. When I called the FGB call centre, they told me that I need to pay the remaining interest amount for the whole year and only then would I be able to close the loan.

Moreover, a sales executive misguided me with information about the loan and its closure, and another representative of FGB placed a loan of Dh90,000 in my account without my approval.

I have raised two complains against FGB, however, nobody has gotten back to me with feedback. I hope Gulf News would be able to sort out this matter for me.

From Ms Svitlana Voznyuk

Dubai

The management of FGB responds:

FGB is grateful for all customer feedback, to which we give careful consideration as we strive to consistently deliver the highest standards of service. The bank has been in contact with Ms Voznyuk, and the matter has been resolved to the customer’s satisfaction.

(Process initiation: November 26. Response from organisation: November 29. Process completion: December 9)