Lack of cellular network affects business

Cellular network problem

I have been an etisalat subscriber for the past 10 years, however, I am appalled at the experience I had with their customer service and treatment I received. I had filed a complaint on June 21, 2015, regarding the lack of cellular network at my office. I am not able to make or receive any calls and this is affecting my business.

Over the past six months, I have been calling them and was given a standard response that the technical team is looking into it. It has been six months and no one has visited my office or tried to contact me. I humbly request Gulf News to help me solve this issue.

From Mr Abhishek Tahiliani

Dubai

The management of etisalat responds:

Kindly note that the customer’s issue was solved.

(Process initiation: December 20. Response from organisation: December 28. Process completion: December 28)

Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.