On June 19, 2017, I received a call from a First Abu Dhabi Bank (FAB) representative, who said I was a good customer of the bank. During a discussion with her, for security purposes, she asked customary questions, such as my email address, date of birth and other details, to which I replied. After answering her questions, she immediately cut the call. Immediately after this, I received a message from FAB: “Your service request has been registered.” I called FAB customer care and informed them about this registration for insurance, to which I had never agreed. I told them to cancel it immediately and also received a cancellation request number. In spite of doing all this, on June 20, I received a credit card statement with an amount of Dh1,704 charged against FAB for an insurance plan, which I never availed. I request Gulf News’ help to resolve this issue.

From Mr Bineesh Chullikudiyil Thankamony

Umm Al Quwain

Mr Thankamony updates:

I thank Gulf News for the prompt action on my complaint regarding FAB’s insurance activation issue. FAB has assured me they will revert payment in 45 days. A very special thanks for all the help.

The management of FAB responds:

FAB supports the growth ambitions of its stakeholders and goes beyond financial products and services, and as such, we are grateful for all customer feedback as we strive to consistently deliver the highest standards of service. The bank has been in contact with Chullikudiyil Thankamony, and the matter has been resolved to the customer’s satisfaction.

(Process initiation: July 3. Reader updates: July 4. Response from organisation: July 24.)

Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.