Premium domestic full-time & part-time staff on demand from Royal Maison

In conversation with Kate Janev, Director of Communications, Royal Maison

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3 MIN READ
Kate Janev, Director of Communications, Royal Maison
Kate Janev, Director of Communications, Royal Maison

Royal Maison was established in 2013 in Dubai and has since expanded to New York and Los Angeles. What inspired the inception of Royal Maison, and how has its global presence evolved over the years?

Royal Maison private recruitment boutique was inspired by Dubai’s demand for premium domestic staffing solutions to complement the glamorous lifestyle of its affluent clientele. Established in 2013, we sought to provide exceptional services that aligned with the luxurious standards of the region. As our reputation for quality service grew, we expanded in New York and Los Angeles, cities renowned for their sophisticated clientele and dynamic lifestyles.

Our global presence evolved by consistently adapting to local needs while maintaining the high standards of domestic and private staffing that define Royal Maison.

Your clientele includes royal families, diplomats, and celebrities. How does Royal Maison tailor its services to meet such a diverse portfolio?

At Royal Maison, we adopt a highly tailored approach to domestic staffing, ensuring that each client’s unique needs and expectations are met with precision. Understanding the diverse and distinguished nature of our clientele, we offer personalised consultations to thoroughly assess their specific lifestyle and preferences.

By carefully selecting and training domestic staff that align with these intricate requirements, we customise our offerings to ensure seamless integration into each household.

This meticulous attention to detail and dedication to understanding our clients’ desires enable Royal Maison private staffing boutique to consistently deliver exceptional service that complements the distinctiveness of our prestigious clientele.

Elaborate on specific initiatives or practices the company has implemented to achieve its social goals.

Royal Maison emphasises social impact through a variety of philanthropic actions, uplifting communities and setting industry standards. Like First, We focus on upgrading the lives of domestic nannies and maids, often from fragile segments, by providing comprehensive training. This empowers them and improves their quality of life.

Second, transparency in the domestic recruitment contract and our adherence to the highest level of integrity ensures a safe environment for both clients and applicants.

Third, we have never charged the applicants since our inception in 2013. Fourth, Pioneering in the region, we’ve launched a new lady butler service, offering extensive training in CPR, first aid, butler service, housekeeping, protocol, wardrobe management, basic childcare, and etiquette. These initiatives advance industry standards and foster positive change in the domestic staffing industry.

How has integrating technology enhanced your services, and what feedback have you received from clients and candidates regarding this approach?

Royal Maison incorporates a multilayered approach to our services, beginning with the signing of a Non-Disclosure Agreement (NDA) with clients to ensure confidentiality. We then conduct a thorough consultation to understand specific needs, followed by creating a detailed plan for household staffing. Personal consultant appointments are set to refine and execute these plans.

By integrating a comprehensive online recruitment platform, we offer personalised, tailored, and secure solutions.

This technology enhances our efficiency and client satisfaction. Feedback indicates appreciation for the seamless, confidential process, ease of communication, and the customised touch that still respects personal preferences and needs.

How does Royal Maison ensure the quality and reliability of the professionals it represents, and what measures support their continuous development?

Royal Maison prides itself on having the largest and most comprehensive database in the UAE, distinguished as the first agency for high-end domestic staffing of this calibre in the region.

Unlike overseas domestic agencies operating without a local presence, we excel by continuously enhancing our service offerings and training programmes. We ensure the quality and reliability of the professionals we represent through rigorous vetting and tailored training programmes that meet luxury standards.

Our commitment to continuous development includes workshops, certifications, and personalised coaching, ensuring our personnel not only meet but exceed the demanding expectations of the luxury domestic recruitment and private staffing industry.

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