DUBAI: Passengers who booked flights with Qatar Airways descended on the airline's office in Deira on Tuesday morning following the suspension of flights to and from UAE from Doha on Monday.
The airline announced on its website on Monday at 12.20pm that passengers who booked flights with Qatar Airways will be given alternative options, including a full refund.
Passengers whose flights are from June 6 to July 5 will be prioritised and accomodated in the Deira office on Tuesday.
Those whose flights are after July 5 may wait a few days or for updates from the airline.
The Deira office's working hours is from 8.30am to 6pm.
Those who wish to get their refund at the Deira office may bring their tickets and Emirates ID or valid identification.
Qatar Airways has suspended all flights to the Kingdom of Saudi Arabia, UAE, Kingdom of Bahrain and Egypt until further notice, the announcement on the website read.
"All customers booked on affected flights will be provided with alternative options, including the option of a full refund on any unused tickets and free rebooking to the nearest alternative Qatar Airways network destination," the airline said.
Passengers who went to the Deira office of the airline were advised to proceed with their refunds online.
Hundreds others who are looking for other options have stayed. The office was packed with passengers even after the announcement of online refunds was made.
"I was supposed to fly to Bahrain through Qatar Airways so I came here to have it sorted out and they did. They booked me on another airline", a passenger told Gulf News.
Another passenger whose father flew to the Philippines via Qatar Airways said his father's flight was supposedly on July 2.
"They told me that I can advise my father to go to the Qatar Airways office in Manila and they can book a flight for him using a different airline," the Filipino nurse said.
Regular flight updates will be posted on the website, the airline said.
"For passengers with existing bookings, please call +974 4022 0072 or contact your nearest Qatar Airways office.
For further information and FAQs please visit airline's website.