Abu Dhabi: A Ministry of Economy spokesperson has confirmed that prices are closely monitored during Ramadan and throughout the year to ensure that prices remain competitive.
“We make sure that the prices of foodstuff are not above the market average. If the difference in prices between retailers was small, in fils for example, that would be acceptable. But if a larger disparity between the same item in different retailers is spotted during inspections, we would issue a fine to the retailer,” said Dr Hashim Al Nuaimi, director of the Consumer Protection Directorate at the ministry.
“The UAE operates on a free market model, but many retailers choose to lock their prices throughout the year,” he added.
The Abu Dhabi Co-Operative society is one of many outlets that has many staple items’ prices ‘locked’ throughout the year.
“We keep a close eye on the basics, including oil, bread, flour, sugar, chicken, meats, fruits and vegetables. However, because distributors for meat and vegetables are few, if there is a change in selling price for those items, we contact distributors — not retailers,” he added.
The ministry has a team of inspectors who make random visits to supermarkets and hypermarkets across the capital. “Fines for violations can reach up to Dh100,000 and may lead to closure of the outlet if the offence is repeated,” Al Nuaimi revealed.
Consumers are urged to lodge their complaints on 800 1222.
Dr Al Nuaimi pointed out that the ministry is keen to communicate with consumers and can receive complaints, suggestions and feedback through its Consumer Protection Call Centre, which can be contacted at 600-522-225.
Dr Al Nuaimi said that the ministry has launched a set of smart services to ensure new platforms of communications with consumers through applications for smartphones and tablets, such as the Re-call service, the Consumer Complaints service and Price Increasing Request service.
