Dubai: Dewa has launched eServices apps making it the first government body in the UAE to develop applications for all leading smartphones and devices to facilitate transactions and respond to any complaints.
The new apps offers a host of features where the customers can keep themselves up to date with Dewa’s news; learn about its latest activities; watch the video gallery; use the bill enquiry and electronic payment service (ePay and mPay services); send photos and comments to the customer service centre and find about the working hours of the customer service offices. Customers can locate the nearest payment centre using Google Maps.
“Adopting a balanced and effective electronic infrastructure is part of Dewa’s strategy of promoting the process of electronic transformation initiated by Dubai government,” said Saeed Mohammed Al Tayer, managing director and CEO of Dewa.
“Dewa has made it a top priority to embrace the latest technological advances and introduce them to our electronic transactions, so they complement the goals set by Dubai’s strategic plan to achieve sustainable development. They reduce operational costs, which will have a positive impact on Dewa’s way of doing business, and the speed and efficiency of the services we offer.”
“Dewa is committed to offering the best and fastest services in the most secure way. We always ensure that out smart services and solutions conform to the highest safety standards,” said Marwan Bin Haider, vice-president of IT and CIO at Dewa.
“We promoted these through several campaigns to introduce the customers to Dewa’s suite of solutions consistent with their changing needs. This raises the level of awareness on the importance of using these different smart services and solutions, which further contributes to making them available to customers at all times,” Bin Haider said.
Hadhreen initiative
The ‘Hadhreen — At Your Service — initiative that Dewa launched in January, helps enhance the level of services and speeds up the transactions of Dewa’s partners and customers.
Customers benefit from e-Services that include mobile services, GreenBill, the ease of paying bills through 17 different channels, and redressal of any complaints.
Dewa’s efforts to facilitate the methods of completing transactions help customers save time and effort. The utility also encourages customers to use its eServices and contribute to the strategy of the complete electronic transformation of the Dubai Government services.
